What
is the warranty on the Dialogic Card? |
There
is a 3-year warranty on all NEW boards.
One-year
warranty on pre-owned boards. |
How
long has the product been on the market? |
There
are new products on the market that simply have not had
the time or experience to have all the "bugs"
worked out. SpitFire® has been on the market for over
8 years! Its stability and features stand second to
none! |
When
was the product last updated? |
There
are still resellers today that are selling SpitFire®
I, which was last updated in 1999. Please see the
SpitFire®
X Feature Sheet to understand the difference between
SpitFire® I and SpitFire® X. SpitFire® X continues
to develop according to market needs! |
Is
the software 16 or 32 bit? |
Older
versions of auto dialer software are coded in 16 bit.
Be sure to ask! SpitFire® X is 32 bit coded and
designed for true multi-tasking, increasing your system
productivity. |
How
much technical support will I receive? |
Get
specific information on how much technical support you
will receive. Is there a separate technical support team
to assist you, or is your sales representative going to
be providing you with tech support?
Which means, if a
sales call comes in at the same time as your tech support
call, which do you think they will answer?
OPC Marketing
has a full Tech Support Team that only does tech support…nothing
else! |
Can
I divide up the lines, scripts & databases? |
Make
sure that you have the flexibility to choose the number
of lines you would like when playing a particular
script. |
Can
I schedule multiple start and stop times? |
Most
auto dialers have a scheduler, however many do not have
multiple start and stop times on multiple campaigns. SpitFire®
X can schedule by the minute, hour, day, and week
on multiple scripts. |
Can
I customize the fields I want to import? |
Many
auto dialers only let you import limited information.
SpitFire® X allows you to customize fields! |
How
will the auto dialer handle duplicate records? |
Many
auto dialers have to clean the list to remove the duplicates.
SpitFire® X will remove duplicates upon importing.
You can also eliminate bad phone numbers and bad fax numbers. |
In
what format does the system import a list? |
This
is a very important question because State Do Not Call
lists come in tab-delimited format. Many auto dialers
will only import comma-delimited files. SpitFire® X
offers tab- and comma-delimited importing capabilities. |
Does
the dialer have automatic DNC removal? |
Many
dialers have a Do Not Call list feature, however is it
really automatic? SpitFire® X automatically
removes callers who do not wish to be called IMMEDIATELY
by simply pressing the 8 key. |
How
does the system handle DNC's? |
Some
auto dialers require you to "clean" your list
every time you dial. This is very time-consuming and tedious.
SpitFire® X uses the Do Not Call List every time it dials.
Your time is valuable! |
How
many Do Not Calls can the dialer handle? |
Be
careful … State Do Not Call lists can be very large
files. Make sure your auto dialer can handle large lists.
SpitFire® X uses Access 2000 allowing you great filtering
capabilities as well as having the ability to handle large
databases! SpitFire® X also allows you to divide up larger
files into smaller databases and has multiple-State
Do Not Call handling! SpitFire® X Pro uses MySQL virtualy giving you an unlimited database size. |
Can
the auto dialer do billing for you? |
Probably
not... SpitFire® X has a built-in billing application.
Use your auto dialer to make money for you! |
Can
I transfer calls? |
Most
auto dialers have a call-transfer feature, however they
are doing the transfer by using 3-way calling. When using
3-way calling to transfer a call, you will hear clicks
and silence, and it has proven to be a hang-up spot for
potentially hot customers.
The customer hears the silence
and believes the call has been disconnected. SpitFire®
X can use a Dialogic ESC board allowing the transfer
to take place directly on the board! Play music during
the transfer or even an advertisement. Don't lose
your prospect when they anxiously want to talk to you! |
What
kind of reporting will the dialer provide? |
All
dialers will say they have reporting, but will it give
you the information you really need? And is it easy to
use? Ask for an example report!
SpitFire® X gives you
real-time reporting information as well as extensive
reports in various forms. Slice and dice your information
just about any way you can think of! Print address
labels, work cards, client records, hit reports and more! |
Are
you dealing with a full-service company? |
Dealers
of auto dialers could simply be selling just that…
an auto dialer. There is so much more than the equipment
and software.
Can they consult with you on marketing in
your industry?
Can they provide you with scripting, databases
and telephone services?
OPC Marketing is
a full-service company that will assist you from start
to finish! |
