Skills-based routing

SpitFire® Predictive Dialer Call Routing enables companies to match appropriately skilled agents with specific customer call records as call records are processed. Skills-based routing capabilities incorporated into the predictive dialer functionality making interactions more pleasant for customers and agents.

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Same-agent callback

SpitFire® Predictive Dialer Call Routing to the same-agent allows customers to deal with the same agents used before, eliminating the need for lengthy conversations to bring a new agent up to speed on details of any past transaction.

Manager callback
SpitFire® Predictive Dialer Call Routing to managers for callback and account ownership functionality allowing call center managers to assign call backs to themselves.

OPC Marketing's SpitFire® Predictive software allows the Agent to Schedule a callback with a few simple clicks.

Click on the Calendar Next to the Call Back button. Figure out when you need to call back, set up the timer. You can set increments of time for today, an exact time or any day ahead.

now click on the Call Back to set.

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Call Blending

SpitFire® Predictive Dialer Call Blending functionality streamlines the overall interaction process, maximizes contact center productivity and increases customer satisfaction. Integrating the dialer with the other applications also enables companies to utilize blending which can virtually eliminate inbound agent idle time. The seamless movement of agents between outbound and inbound tasks ensures that customers receive prompt service and the agents are efficiently utilized.

Download More Information on how SpitFire® Call Blending Technology Can Help your Business: Any call center with competitive markets for specifically targeted industries and the ability to close new business will significantly increase their sales by utilizing an OPC SPITFIRE® DIALER with call blending features in your own telemarketing campaigns. Statistics show an increase of up to 400% using SpitFire’s Predictive Dialer Technology. Our customer testimonial files are filled with recommendation letters and references from your industry colleagues who are happy to share with you the specifics of how our SpitFire® AutoDialers and Predictive dialers have helped them grow their list of satisfied customers. Contrary to popular belief, telemarketing is an excellent way to drum up new business and enhance existing customer awareness. From multimillion dollar corporations to small businesses to individuals, telephone marketing is utilized by top producing companies from all over the globe. If you own, manage or head a firm and are looking for an effective way to increase sales, look no further than telephone marketing with an award winning SpitFire® Dialing System. [Download] This document is a .PDF and is viewable in Acrobat Reader. You can download and install this free software from Adobe Acrobat reader [Download]. CALL 800-859 -5924 or 972-267-3279. Contact OPC.

 

Text-to-speech

SpitFire® Predictive Dialer Text-to-speech tied into the dialer meets a growing trend - particularly with outbound customer service. For example, after a customer brings their car into the dealer for service, the dealer can place an automated call to the customer to let them know their car is ready to be picked up. Additionally, the dealer could use text-to-speech functionality to synthesize information contained within their business systems into speech. When the customer receives the automated call from their service provider, this speech can be played to the customer. The customer will not only understand their car is ready, but also have detailed information about the service, enhancing their service experience. All of the message or part of the message can be converted to speech. Multiple conversions inside another longer pre-recorded message can be merged.

CALL 800-859 -5924 or 972-267-3279. Contact OPC.