OPC CUSTOMER PRE~INSTALL SURVEY

Please fill out the following short questionnaire to help us with your dialer installation. Or read more [SpitFire® Predictive]

Where is the Dialing System going to be located*?
Installed In-House?
At a Remote Location? Please List location below

How many agents?

How many lines?

Type of Communication Lines : (check as many as apply)
Analog?
Digital, T-1, E-1, DS3 etc ?
VoIP?

If this is a T-1, where is the CSU/Smart Jack located

If this is analog, where is RJ-11 located

What type of hub/switch do they have (10/100 mbp recommended)

What type of power outlets will be available (UPS)?

Dialer System Configuration?

CUSTOMER IS REQUIRED TO SUPPLY ALL CABING TO SERVER & STATIONS

Work Stations
If customer is supplying, what PC Operating System (OS) do they have? W2K or Win XP required:
Windows 2000 ?
Windows XP SP2?

If the customer is supplying Agent/System Workstation, how much HD and RAM is available? (Example: 40GB drive & 512 RAM)

A data jack (RJ45) needs to be supplied with a cable to the computer for the network - Supply Details

A voice jack (RJ11) needs to be supplied and cabled back to the server room and terminated on - Supply Details

Data
What format are you going to have your leads in? (ASCII, comma delimited, or CSV)

What script would you like to display on the agent screen (needs to be HTML format)

Key Stroke Integration
What software application is going to be used for keystroke management?

PBX Type:

Installation Contact Information
(required fields in red)

Your Name:
Company:
Call Center Manager :
Type of Business:
Address:
City:		State:	Zip:
Phone:	ext.
Cell Phone :
Network Contact:
E-mail:
Web Site:
Ship Date:
Install date:
Installer:
Installer 2:

Notes, Special Items of Interest, *Locations, Names, Additional Phone Numbers:

Where did you hear about us?

Press the "Submit" button to send us your pre-installation survey or "Reset" to clear the fields and start over.

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OPC Marketing's SpitFire® VoIP Dialer Solution a 2007 "Product of the Year" Award! SpitFire® HYBRID a 2X (two time) 2006 Product of the Year Award Winner combines a Predictive Dialer and an AutoDialer in one package. Allowing you to Save Money, time and be more productive with any Dialing task. SpitFire® is the easiest to learn, own and maintain dialer solution.

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