Emergency Operations: Auto Dialer Software

Emergency Operations SpitFire® AutoDialer is a computer based dialing system that quickly places outbound calls or receives inbound calls via database interaction using special telephone cards that connect to a variety of communication and telephone lines. Depending on the configuration and the amount of Available telephone lines, either digital or plain old copper lines (POTS) determines how many calls the Emergency Operations AutoDialer places per hour.

SpitFire® our emergency operations software, automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards. EOSA can dial hundreds, thousands, or hundred of thousands of numbers and play pre-recorded emergency instructions.

The “Emergency Operations” in Emergency Operations dialers refer to the ability to dial pre-defined lists of emergency staff, either first responders of entire hierarchy of emergency personnel. Depending on a well defined plan you will develop of emergency scenarios.

These systems can work with local, state or Federal departments. Companies can use these devices to mover personnel and inventory out of harms way to be up and running once the emergency situations has cleared. CALL 800-859 -5924 or 972-267-3279.

SPITFIRE'S BENEFITS TO YOU

This automated system dials as fast as your hardware and network setup allows, and the system will dial out another phone line while the current message is being broadcasted using all available lines. It takes 30 seconds to manually dial a phone number and let it ring four times. Normally, without EOSA If the first responder doesn't answer the agent has to remember this and call the emergency response personnel later.

Emergency Operations AutoDialers allows the agent to broadcast to 8 or more people in the same time it takes to manually dial and reach one person and call productivity increases by 150% to 400%. Emergency Operations AutoDialers help in saving management time too. SpitFire® Emergency Operations allows you to connect to the System from anywhere you have an Internet connection. Imagine late a night an Emergency beckons, you roll out of bed and start the first steps in your rescue process even before you’re dressed. Emergency Operations AutoDialers help control situations. Once a number has been called by SpitFire® Emergency Operations, it will remember what time the call was placed, outcome of the call, and will not call the emergency response personnel again until asked to.

If the responder asks not to be called again, because the responder is busy and can’t answer the call, the system can select the disposition code of do not call and the dialer will add it to the do-not-call list so that it can't be called again in that scenario, with the current outbound message or never again. It also has the ability to leave voicemail or a recorded message to answering machines. If the responder asks for a call back at a later time, the system selects the time for the call back to be made. At the pre selected time, the system will display the responder's information as well as any notes taken for reference during the conversation where the responder reported back new information during the call.

Emergency Operations Auto Dialers give a real-time feedback and the manager can monitor calls and maintain optimum performance and productivity. The real-time displays give information about inbound queues, current status and statistics, dialer statistics, and list performance. It helps to identify emergency operations that have exceeded preset goals, monitor and train responders for immediate corrective action and feedback. Emergency Operations dialing removes the remedial tasks of manual dialing and frustration on not achieving the target calls and figures. It boosts the entire emergency response morale by assuring that every means was available for communication when disaster strikes.

PRODUCT USES

OUR MANUFACTURING PROCESS

All OPC Marketing systems are built and assembled in the United States to Military Grade Specifications assuring you years of trouble free operation. 3 year warranty on Dialogic Cards, New systems come with a 1 year warranty and refurbished systems come with a 90 day warranty.

After delivery is complete you will be contacted by technical support to get you up and running.

Emergency Operations SPITFIRE® AutoDialer SUPPORT

EOSA TECHNICAL SUPPORT: The office and telephone technical support of OPC MARKETING will accept and return calls Monday through Friday from 9 am to 6 p.m., CST. (Above times are subject to change.) In addition, Purchaser may leave a voice message or send a fax or e-mail with questions and problems, at any time. OPC MARKETING will make every reasonable effort to resolve questions and problems on a timely basis, within the times listed above; however, OPC MARKETING may not always be able to resolve every problem, nor respond to every call immediately. OPC MARKETING and Purchaser each agree to pay for their own long distance calls placed to the other party for any assistance.

Support Contract: One (1) year of telephone technical support is included with the purchase price. Thereafter, technical support is $200 per agent per year. It is required that license for total number of agents per system is purchased at time of expired tech support. Customer is required to pay technical support from the anniversary date of system purchase. An invoice will be sent 1 month prior to your renewal. At the time of renewal all updates and upgrades may be applied.

Technical Support agents will not be able to assist any customers with expired tech support contracts.

DEMOS...

Emergency Operations SpitFire® AutoDialer demonstrations are available to interested buyers delivered directly to your office PC. Once we receive your contact details we will contact you to arrange a mutually convenient time to show you just how easy it is to use, own and setup your new Emergency Operations SpitFire® AutoDialing system. Make sure you have every important decision maker present so all your questions can be answered. Demos are available from Monday thru Friday during regular business hours. If we get your contact details after hours we will contact you the next business day. Please email us your First and Last Name, Your Business address and telephone number, the best time to contact you and which OPC Product you'd like to have the demonstration on. Several of our sales staff are ready to assist you in this process.

EOSA ONLINE VIDEOS ...

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EOSA SPECS ...

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