DOWNLOAD THE SPITFIRE® PREDICTIVE DIALER FEATURES BROCHURE

This handy list show the features of SpitFire® Predictive and SpitFire® Predictive PRO these features are the same for hosted as customer premise.

The SpitFire® predictive dialer computer selects the person to be called, dials the number, waits for a human response, and passes a live call when it connects with a human voice. The dialer has the programmed intelligence to prevent non-productive calls from wasting the Agent's call time.

The main reason for the increasing popularity of SpitFire’s Predictive Dialers is their ability to dramatically increase the efficiency of your sales campaigns and customer support by targeting messages to only live customers. Larger SpitFire® Systems can manage many campaigns both for outbound and inbound calling. Let's discuss your requirements so we can transform how you do business

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DOWNLOAD THE SPITFIRE® PREDICTIVE BROCHURE

On a very basic level, OPC’s SpitFire®Hosted Predictive Dialer automates the total outbound dialing process. This technology converts the manual dialing process agents were responsible for and automates it within a powerful computer with specialized software.

The SpitFire® predictive dialer computer selects the person to be called, dials the number, waits for a human response, and passes a call on to an available agent line when it connects with a human voice. The dialer has the programmed intelligence to prevent non-productive calls from reaching the agent. Since the agent doesn't have to deal with busy signals, answering machines*, network messages, and "no answers," they are freed-up to take one "ready" call after another. The main reason for the increasing popularity of SpitFire’s Predictive Dialers is their ability to dramatically increase the efficiency of your agent team by eliminating the dead time between calls.

[Download] This document is a .PDF and is viewable in Acrobat Reader.
You can download and install this free software from Adobe Acrobat reader [Download], or Contact OPC.

OPC's Basic Contact Lists and Databases

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Learn more about the importance of great data at OPC's Database page. It explains all about databases and teaches you all the important database terms.

Contact OPC. 800-859-5924 or 972-267-3279. Talk live via chat

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SpitFire® Predictive Administrator Software Startup

SpitFire® Predictive's Initial Campaign Screen after the person defined as your Administrator click's on the on the program Icon to launch the SPD dialer software suite. To view the SpitFire® Predictive Agent Software [Click Here]

SpitFire® Predictive Dialer Screen Capture 1

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Administrator Action Tab

SpitFire® Predictive Administrator will assign the available Agents using this "Action Tab". All 48 Agents are enabled and on in this screen shot, turned on by clicking on the buttons, Green is on, and Yellow is off, depending on the number of Agents (and licensing) you have physically available.

SpitFire® Predictive Dialer Screen Capture 2

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Select your Marketing Lists to Dial with

Your SpitFire® Predictive Administrator can selecting a list(s) to dial with. SpitFire Predictive Dialer allows a feature called "List Stacking" which is a term for adding many lists that the dialer uses in sequential order to call out with. There is no list currently loaded in this screen. Click on the folder ICON next to the List window to open the "Load Database" window to add your list. All buttons have ALT tags to identify use this folder icons ALT tag is "Select a list to dial".

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Another window pops up and we are selecting the list to dial with called "marketing".

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Clicking add button to load the list into the dialer.

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Using the "List Stacking" feature to add multiple calling lists. We selected multiple additional lists to dial with.

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The stacked lists are displayed in the right hand pane. You can add and remove lists using the Add - -> and <- - Remove Buttons. Click the Dial button to continue or Cancel. After each list is exhausted the dialer will continue on to the next one in order.

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Start Dialing

Here is where you start the dialing with your SpitFire® Predictive Dialer. The List window shows the current list being used called "marketing".

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The Campaign is in progress...

SpitFire® Predictive Dialer campaign has started, it's currently dialing the list named marketing. Next we will examine the tabs for Statistics, Lines and Agents. To see a larger image of this screen click on the image, it will pop-up in a window.

SpitFire® Predictive Dialer Screen Capture 9

The Campaign is in progress... Statistics Tab >> Campaign Summary

SpitFire® Predictive Dialer clicking on the Statistics tab>>Campaign Summary, shows the Start Time Parameter and Value, your campaign's Elapsed time, Lines Active, Agents selected, Agents Idle, Holding Queue and how many dials the system is making per hour on the campaign dialed.

SpitFire® Predictive Dialer Screen Capture 10

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The Campaign is in progress... Statistics Tab >> Line Summary

SpitFire® Predictive Dialer clicking on the Statistics tab, shows the Line Summary Total Dials, Connects, Drops, Transfers, AMs (Answering Machines), Busy's, Fax's, NAs (No Answers), Operator Intercepts and others on the campaign dialed.

SpitFire® Predictive Dialer Screen Capture 11

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The Campaign is in progress... statistics Tab >> Agent Summary

SpitFire® Predictive Dialer clicking on the Statistics tab, Agent Summary shows the Parameter Name, Value and Percent of Calls, Online time, Talk Time, Wrap Up Time, Hang Ups, AMs (Answering Machines), Busy's, Fax's, NAs (No Answers), Operator Intercepts and others and types of dispositions on the campaign dialed.

SpitFire® Predictive Dialer Screen Capture 12

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The Campaign is in progress... statistics Tab >> List

SpitFire® Predictive Dialer clicking on the Statistics tab, List shows the Current Client, Available Records, Total Records, Records Dialed, No Selects and No Calls on the campaign dialed.

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The Campaign is in progress... statistics Tab >> Line Performance

SpitFire® Predictive Dialer clicking on the Statistics tab, Line Performance shows the Current Active and Available Lines, number of Dials per line, The Connects Percentage, The Drops Percentage, Transfers, AMs (Answering Machines), Busy's, Fax's, NAs (No Answers), Ois (Operator Intercepts) and others in the campaign currently dialed.

SpitFire® Predictive Dialer Screen Capture 14

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The Campaign is in progress... statistics Tab >> Agent Performance

SpitFire® Predictive Dialer clicking on the Statistics tab, Agent Performance shows the Current Active and Agents Setup, number of Calls per Agent, Minutes Online per Agent, Agent Talk Time, Agent Wrap Up time, Hang Ups, AMs (Answering Machines), Others, Hits, Warm, Colds, User 1, User 2 (call Dispositions) Call Backs and No Calls in the campaign currently dialed.

SpitFire® Predictive Dialer Screen Capture 15

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SpitFire® Predictive Agent Software Startup

SpitFire® Predictive Agent Software Startup Screen. We have typed in our User name and Password and clicked the OK Button.

SpitFire® Predictive Dialer Screen Capture 16

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Agent Select and Import Script

Select a script (Hollywood Style) using the Script Button and import it into the interface. When loaded the script button will be in red. Click on the image to see this image full size. Then use the "Go Back" link to return here.

SpitFire® Predictive Dialer Screen Capture 17

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Agent Waiting For Call

The Agent Screen and Main Server screen, waiting for the call. Click on the image to see this image full sized. Then use the "Go Back" link to return here.

SpitFire® Predictive Dialer Screen Capture 18

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Call is Received

The call is received and the pitch begins, the customer's information from the current database will pop up on the Agent's screen (were using OPC Marketing as an example in the green text on a bal ck background), along with a script for the Agent to read from (HTML Script shown to the right "INTRODUCTION"). Since it's HTML format, it can be linked to other pages with response options. You can build complex decision trees, or even link to web pages with an internet connection.

The pitch or offer resulted in a sale. Tab 1 General, setting the call disposition as a "Sale". Other call dispositions include "call Back" AM "Answering Machine" and buttons defined by your Administrator or Call Center Manager. User Fields 1 and User Fields 2 included notes on this transaction and other user customizable fields you set up. Easily customize two "User Fields" to include data specific to your business, keep who the call went to and much more!

SpitFire® Predictive Dialer Screen Capture 19

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Integrates with Windows® App's

You can easily integrate SpitFire® Predictive with Windows based ACT® Contact Management Software by SAGE®. This example also shows how you can use ACT for more detailed Contact Info, including keeping "Notes" on conversations (ACT sold separately by OPC). ACT may also be customized for custom uses by you. Your version of ACT may vary depending on your licensing, requirements and users. Ask about the many different types of Windows® based programs your SpitFire® Predictive Dialer System can integrate with. ACT has been issued the 100% SpitFire® Certified logo by OPC Marketing Labs for trouble free integration. Turn ACT into a Powerhouse with SpitFire® Predictive.

Click on the image of ACT® running alongside SpitFire® Predictive to see this image full size. Then use the "Go Back" link to return here.

SpitFire® Predictive Dialer Screen Capture 20

Call now 800-859-5924 and see why SpitFire Predictive is the easiest to use System for any Agent skill level on the Market today. Go to the top of the page [Top].

Microsoft .ASP Integration

OPC's Lead manager application is a custom Microsoft .ASP "Active Server Page". Our Programming team can custom design any type of .ASP page for all your business data integration to move data in and out of SpitFire® Predictive.

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Calix Point Integration

OPC Marketing's SpitFire® Predictive software integrates with all versions of Calyx Software - Calyx Point - Loan marketing, pre qualification, origination and processing for mortgage brokers and direct lenders. According to the Wholesale Access Mortgage Broker Study 2006, 67.9 percent of mortgage brokers use Point.

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SpitFire Predictive Agent Interface allows you to set Call Back Date and Time

OPC Marketing's SpitFire® Predictive software allows the Agent to Schedule a callback with a few simple clicks.

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Click on the Calendar Next to the Call Back button. Figure out when you need to call back, set up the timer. You can set increments of time for today, an exact time or any day ahead.

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now click on the Call Back to set.

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