Hybrid Dialer:
Spitfire Hybrid Dialer
A Hybrid Dialer is a new term which became popular in Call Centers in late 2006. SpitFire® Hybrid Dialer is a computer based dialing system that quickly places outbound calls via database interaction using special telephone cards that connect to a variety of communication and telephone lines. Depending on the configuration and the amount of Live Agents determines how many calls the Hybrid Dialer places per hour. The Hybrid functions as either an AutoDialer which makes calls using a pre-recorded message or a Predictive Dialer which allows you to connect to a live person with outbound dialing depending on the current dialing campaign
SpitFire® automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards. The PRO version of HYBRID allows you to use a very large fast database from MySQL. These database lists are scrubbed against the “Do-not-call” Federal dataset when your list you’re going to call is imported into HYBRID. The DNC registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials. The Federal DNC requires you to register [Register Here] to get the downloaded list and may require fees and certain business information from your company.
The “HYBRID” Predictive dialer feature refers to the ability to dial down the amount or increase your call volume depending on how long it takes for an agent to complete the live call process. SpitFire® “predicts” how long it will take for an Agent to be available for the next call. The call time may vary from one day to the next with some campaigns pitch length, product information, customer retention of your offer and the amount of agents or staff currently free. HYBRID Dialer systems combine Auto Dialers and predictive dialers into one system so you can interact with live clients, or AutoDial with pre recorded messages depending on several staffing factors. CALL 800-859 -5924
or 972-267-3279. Contact OPC.
| SPITFIRE® HYBRID SPDX- ACCESS & MySQL PRO |
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Download .PDF Document of SpitFire® HYBRID Features |
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Access |
PRO |
Ons |
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MORE FEATURES |
Access |
PRO |
Ons |
| Windows XP Pro / Server 2003 / XP Home - Agent Only |
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Disable Answering Machine & Operator Intercept detection |
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| Telecom Standards |
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and transfer calls to your Agents |
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| Analog |
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Print Client information from Agent software |
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| Digital - T1 |
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Screen pop on Agent Software |
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| Digital - ISDN |
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URL Query String for Web Based Applications |
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| VOIP** |
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Route Calls based on Agent Product Skill Levels |
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| SPD Software features Auto & Predictive Dialing |
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Simulate keystrokes for windows base applications |
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| Ability to set International Prefix |
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Supports up to 48 Agents per server - PRO Recommended |
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| 3rd Party call transfers during Predictive and manual calls |
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Transfer call recordings via FTP to servers or shared drives |
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| Ability to Configure no dial NPA-NXX |
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Scale Multiple servers - requires additional database server |
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| Ability to interface to PBX systems |
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Schedule Call Backs |
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| Agent Call Disposition naming and editing |
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Alternate Phone Number dialing |
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| Automatically Re-dial No Answers and Busy Calls |
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Built-in Area Code manager for sensitive time zone dialing |
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| Built in fail safe - stop campaigns unattended & shutdown |
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Built-in Call Back Manager |
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| Call Blending [Download .PDF Document] |
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Campaign Querying |
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| Talk Assist Monitoring - Manager can enter conversation |
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Download and Import Federal DNC list* |
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| Remote Observing - Manager can observe from anywhere |
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Faster DNC data Scrubbing |
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| Call Recording for every call on demand |
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Query Based Dialing |
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SPITFIRE® HYBRID DIALER's BENEFITS TO YOU
A HYBRID Dialer is a new term which became popular in Call Centers in late 2006. SpitFire® HYBRID Dialer is a computer based dialing system that quickly places outbound calls via database interaction using special telephone cards that connect to a variety of communication and telephone lines. Depending on the configuration and the amount of Live Agents determines how many calls the HYBRID Dialer places per hour. The HYBRID functions as either an AutoDialer which makes calls using a pre-recorded message or a Predictive Dialer which allows you to connect to a live person with outbound dialing depending on the current dialing campaign
SpitFire® Hybrid Dialer automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards. The PRO version of HYBRID allows you to use a very large fast database server software from MySQL. These database lists are scrubbed against the “Do-not-call” Federal dataset when your list you’re going to call is imported into HYBRID. The DNC registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials. The Federal DNC requires you to register [Register Here] to get the downloaded list and may require fees and certain business information from your company.
The “HYBRID” Predictive dialer feature refers to the ability to dial down the amount or increase your call volume depending on how long it takes for an agent to complete the live call process. SpitFire® “predicts” how long it will take for an Agent to be available for the next call. The call time may vary from one day to the next with some campaigns pitch length, product information, customer retention of your offer and the amount of agents or staff currently free.
HYBRID Dialer systems combine Auto Dialers and predictive dialers into one system so you can interact with live clients, or AutoDial with pre recorded messages depending on several staffing factors. CALL 800-859 -5924
or 972-267-3279. Contact OPC.
| SPITFIRE® HYBRID DIALER SPDX - ACCESS & MySQL PRO PRICING |
Agents |
Lines/ports |
SPDX ACCESS |
SPDX ACCESS |
01-Agent |
02-Analog Lines |
Call For Pricing |
Call For Pricing |
02 - Agents |
04-Analog Lines |
Call For Pricing |
Call For Pricing |
04 - Agents |
08-Analog Lines |
Call For Pricing |
Call For Pricing |
08 - Agents |
16-Analog Lines |
Call For Pricing |
Call For Pricing |
12 - Agents |
24-T1 Ports |
Call For Pricing |
Call For Pricing |
16 - Agents |
32-T1/Analog |
Call For Pricing |
Call For Pricing |
24 - Agents |
48-T1 Ports |
Call For Pricing |
Call For Pricing |
32 - Agents |
64-T1 Ports |
Call For Pricing |
Call For Pricing |
48 - Agents |
96-T1 Ports |
Call For Pricing |
Call For Pricing |
**1-Agent / 2-Line and 2-Agent / 4-Line systems' server price based on mid-size tower (not pictured). Larger systems price based on rack-mount server. Item may vary slightly from item pictured. Contact OPC. |
+ Requires a MySQL Server License add $395 |
PRODUCT CONFIGURATION
Coming Soon.
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DOWNLOAD THE SPITFIRE® HYBRID BROCHURE
On a very basic level, OPC’s SpitFire® HYBRID Dialer automates the total outbound dialing process.This technology converts the manual dialing process agents were responsible for and automates it within a powerful computer with specialized software.
The SpitFire® predictive dialer computer selects the person to be called, dials the number, waits for a human response, and passes a call on to an available agent line when it connects with a human voice. The dialer has the programmed intelligence to prevent non-productive calls from reaching the agent. Since the agent doesn't have to deal with busy signals, answering machines*, network messages, and "no answers," they are freed-up to take one "ready" call after another. The main reason for the increasing popularity of SpitFire’s HYBRID Dialers is their ability to dramatically increase the efficiency of your agent team by eliminating the dead time between calls.
[Download] This document is a .PDF and is viewable in Acrobat Reader. You can download and install this free software from Adobe Acrobat reader [Download], or Contact OPC. |
OUR MANUFACTURING PROCESS
All OPC Marketing systems are built and assembled in the United States to Military Grade Specifications assuring you years of trouble free operation. 3 year warranty on Dialogic Cards, New systems come with a 1 year warranty and refurbished systems come with a 90 day warranty.
Step 1: Preparing the Case or rackmount
Step 2: Preparing the Motherboard
Step 3: Installing the CPU
Step 4: Installing the Memory
Step 5: Installing the Motherboard
Step 7: Preparing and Installing the Hard Drive and DVD or CD-ROM |
Step 8: Installing the telecommunication Card(s)
Step 9: Booting Up
Step 10: Installing Operating System
Step 11: Installing HYBRID Dialer Software Suite and database software
Step 12: Testing and burn in process
Step 13: Packaging and Shipping |
After delivery is complete you will be contacted by technical support to get you up and running. Refurbished SPDX units are available on a first come first serve basis, Contact OPC.
SPITFIRE® HYBRID SUPPORT
SPDX TECHNICAL SUPPORT: The office and telephone technical support of OPC MARKETING will accept and return calls Monday through Friday from 9 am to 6 p.m., CST. (Above times are subject to change.) In addition, Purchaser may leave a voice message or send a fax or e-mail with questions and problems, at any time. OPC MARKETING will make every reasonable effort to resolve questions and problems on a timely basis, within the times listed above; however, OPC MARKETING may not always be able to resolve every problem, nor respond to every call immediately. OPC MARKETING and Purchaser each agree to pay for their own long distance calls placed to the other party for any assistance.
Support Contract: One (1) year of telephone technical support is included with the purchase price. Thereafter, technical support is $200 per agent per year. It is required that license for total number of agents per system is purchased at time of expired tech support. Customer is required to pay technical support from the anniversary date of system purchase. An invoice will be sent 1 month prior to your renewal. At the time of renewal all updates and upgrades may be applied.
Technical Support agents will not be able to assist any customers with expired tech support contracts. Contact OPC.
DEMOS...
SpitFire® HYBRID Dialer demonstrations are available to interested buyers delivered directly to your office PC. Once we receive your contact details we will contact you to arrange a mutually convenient time to show you just how easy it is to use, own and setup your new SpitFire® HYBRID dialing system. Make sure you have every important decision maker present so all your questions can be answered. Demos are available from Monday thru Friday during regular business hours. If we get your contact details after hours we will contact you the next business day. Please email us your First and Last Name, Your Business address and telephone number, the best time to contact you and which OPC Product you'd like to have the demonstration on. Several of our sales staff are ready to assist you in this process.
SPDX HYBRID ONLINE VIDEOS...
Coming Soon.
SPDX SPECS...
Coming Soon.
