Hybrid Dialer

Hybrid Dialer:

Spitfire Hybrid Dialer

A Hybrid Dialer is a new term which became popular in Call Centers in late 2006. SpitFire® Hybrid Dialer is a computer based dialing system that quickly places outbound calls via database interaction using special telephone cards that connect to a variety of communication and telephone lines. Depending on the configuration and the amount of Live Agents determines how many calls the Hybrid Dialer places per hour. The Hybrid functions as either an AutoDialer which makes calls using a pre-recorded message or a Predictive Dialer which allows you to connect to a live person with outbound dialing depending on the current dialing campaign

SpitFire® automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards. The PRO version of HYBRID allows you to use a very large fast database from MySQL. These database lists are scrubbed against the “Do-not-call” Federal dataset when your list you’re going to call is imported into HYBRID. The DNC registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials. The Federal DNC requires you to register [Register Here] to get the downloaded list and may require fees and certain business information from your company.

The “HYBRID” Predictive dialer feature refers to the ability to dial down the amount or increase your call volume depending on how long it takes for an agent to complete the live call process. SpitFire® “predicts” how long it will take for an Agent to be available for the next call. The call time may vary from one day to the next with some campaigns pitch length, product information, customer retention of your offer and the amount of agents or staff currently free. HYBRID Dialer systems combine Auto Dialers and predictive dialers into one system so you can interact with live clients, or AutoDial with pre recorded messages depending on several staffing factors. CALL 800-859 -5924
or 972-267-3279. Contact OPC.

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