Conventional phones are connected directly to telephone company phone lines, which in the event of a power failure are kept functioning by back-up generators or batteries located at the telephone exchange. However, household VoIP hardware uses broadband modems and other equipment powered by household electricity, which may be subject to outages in the absence of an uninterruptible power supply or generator.
Early adopters of VoIP may also be users of other phone equipment, such as PBX and cordless phone bases, which rely on power not provided by the telephone company. Even with local power still available, the broadband carrier itself may experience outages as well. While the PSTN has been matured over decades and is typically extremely reliable, most broadband networks are less than 10 years old, and even the best are still subject to intermittent outages. The public switched telephone network (PSTN) is the world's collection of interconnected voice-oriented public telephone networks, both commercial and government-owned, also referred to as the Plain Old Telephone Service (POTS).
Furthermore, consumer network technologies such as cable and DSL often are not subject to the same restoration service levels as the PSTN or business technologies such as T-1 connection. Contact OPC to see how much life is still in your current PBX telephone system and when you might make the move to new IP Phone technology.
SpitFire® Predictive and SpitFire®X AutoDialers integrated seamlessly into any IP Phone Systems and can be configured for VoIP networks.
The foundation of Internet based communication networks, IP Telephony (IPT Internet Protocol Telephony), allows your company to communicate intelligently by bringing together communication systems to increase productivity and minimize costs and resource requirements.
IP-based applications are software applications that work together using the Internet as the network, allowing users to connect globally transparently across all business lines. Connectivity extends to contact centers, branch offices, remote locations and mobile devices, giving employees access to information when and where it is needed.
IPT the convergence voice and data networks to one IP network, uniting multiple locations using virtually any device or method of connection, IP-based or traditional phones, soft phones and wireless services. Companies now have the expanded ability to distribute resources among call centers, share access to company-wide systems and work remotely - all while keeping a consistent corporate identity on a transparent IP network.
OPC's goal is to help you determine the right solution to communicate intelligently using any type of phone system connected to our SpitFire® Dialer systems.
Mobility is rapidly growing and now allows access from any wireless device, as well as access to voice mail and e-mail, through speech-enabled applications and to any system a company has integrated into the network.
Effectively implementing IP-based solutions requires discussion, design, planning, engineering and execution by your staff, your communication vendor and our technical personnel. OPC Marketing will partner with you to ensure a smooth transition. Our goal is to help you determine the right solution, enabling your company to experience increased productivity with SpitFire® and revenue growth as quickly as possible.
You may have heard IP phones criticized for inconsistent performance and, justified or not, the technology has received a few black eyes. But how much of the problem can be attributed to the corporate data network (and its component devices, the bandwidth provider (DSL, cable), the telephony access provider (ITSP) or even the particular VoIP phone? Contact OPC.
With a ShoreTel SmartT system, you get the best reliability, flexibility and manageability in the industry, resulting in a low cost of ownership and dramatically improved organizational communications. Contact OPC.
ShoreTel systems are renowned for:
Distributed Reliability - ShoreTel IP phone systems are built on a distributed, embedded hardware platform with no single point of failure. IP phone and PSTN failover further ensure 99.999% reliability.
Best-in-Class Management - Ideal for multi-site companies, a single-view interface enables a global, multi-site IP phone system to be managed from anywhere with very little effort. Moves, adds and changes can be implemented in just a few keystrokes.
Unmatched Productivity - From unified messaging to converged conferencing, distributed customer care to seamless telecommuting, ShoreTel systems let users choose from more than 400 features they can customize with point-and-click simplicity.
Ease of Use - An intuitive interface gives users control over complex system functions. ShoreTel systems break the common 80-20 rule, enabling 80% of users to leverage 80% of system features.
Phenomenal Clarity - ShoreTel leverages IP to deliver superior system and IP phone sound quality - often better than is possible over traditional land lines.
Data-network Independence - ShoreTel systems integrate with switches and routers from all the leading data vendors, without forcing customers into costly network upgrades commonly mandated by proprietary vendors.
Simple Expansion Capability - The ShoreTel IP phone system can be easily expanded, enabling quick rollout to new locations - whether a single branch office or a global enterprise network. In-house IT professionals can add phones, change extensions, alter voice mail and reconfigure options with ease.
Smooth Migration Path - The ShoreTel system can easily integrate with existing legacy phones systems, such as PBX's or voice mail, making migration easy.
ShoreTel's innovative IP phone system, combined with the company's six-year track record of delivering outstanding customer satisfaction, make ShoreTel the smart choice to help your enterprise leverage the power of VoIP today and into the future. A smarter phone system actually makes a difference
Reliable, easy-to-use systems that turbo charge productivity and customer satisfaction ShoreTel SmartT systems are designed to help make business smarter. Our award-winning systems are easy to use, simple to manage, incredibly flexible and reliable. So smart they almost take care of themselves. Imagine a phone system that actually anticipates your needs and fits into your infrastructure seamlessly. That's ShoreTel Smart technology.
ShoreTel's constant innovation has led to numerous industry firsts. At the core of this innovation is ShoreTel's distributed systems architecture and intuitive user interface, which facilitates ease-of-use across your IP network. This unique architecture sets the standard for reliability, scalability and flexibility. Voice services can be distributed and shared across a multi-site enterprise, while new users can be instantly added. ShoreTel switches can be deployed when and where you need them - anywhere on the IP network. Intelligent phone systems just got smarter
Scalability as you grow Powerful desktop productivity tools World-class customer service and support Crystal-clear voice quality Unique distributed architecture Intelligent drivers - ShoreGear voice switches A complete contact center solution
Whether you support small ad hoc groups or large formal call centers, ShoreTel Contact Center dramatically improves your service offerings and responsiveness. No extra agents or substantial investments are needed. ShoreTel Contact Center integrates with your existing business processes to take you to the next level of enterprise intelligence. By connecting Contact Center data streams to your business applications, you facilitate a higher level of business knowledge.
ShoreTel Contact Center is easy to set up and use, and integrates with the SpitFire® Dialer Line from OPC Marketing. Let our specialists Dave or Troy assist you in a complete demo. Contact OPC.
SpitFire® Dialer systems are configured to work with these IP Phone system manufacturers. Please ask if your vendor is not mentioned we'd love to make SpitFire® work for you:
Epygi Technologies, Ltd.
Two Legacy Town Center
6900 North Dallas Parkway Suite 850
Plano, TX
75024
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division.
9740 Irvine Blvd.,
Irvine, CA
92618-1697
ShoreTel
Contact OPC
Panasonic Corporation of North America
One Panasonic way
Secaucus NJ
07094
Avaya IP Office
Avaya Inc.
211 Mt. Airy Rd.
Basking Ridge, NJ
07920
Cisco Systems, Inc.
7301 N. Hwy. 161
Suite 200
Irving, Texas
75039
Alcatel-Lucent
600 Mountain Avenue
Murray Hill, NJ
07974
cBeyond Gateways
320 Interstate North Parkway
Suite 300
Atlanta, GA
30339
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