Definition of a Predictive Dialer:

SpitFire® Predictive Dialer is a computer based dialing system that quickly places outbound calls via database interaction using special telephone cards that connect to a variety of communication and telephone lines. Depending on the configuration and the amount of Live Agents determines how many calls the Predictive Dialer places per hour.

SpitFire® automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards. These databases are scrubbed against the “Do-not-call” Federal dataset when your list you’re going to call is imported. The registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials. The Federal DNC requires you to register [Register Here] to get the downloaded list and may require fees and certain business information.

The “Predictive” in Predictive dialers refer to the ability to dial down the amount or increase your call volume depending on how long it takes for an agent to complete the call process. SpitFire® “predicts” how long it will take for an Agent to be available for the next call. The call time may vary from one day to the next with some campaigns pitch length, product information, customer retention of the offer and the amount of staff currently available.

Predictive Dialer systems differ from Auto Dialers as these systems allow live agents to interact with live clients, auto fill agent screens with client data, and update all pertinent web page or CRM based application information related to their particular client as well as set callbacks, reminders, deliver emails and faxes, transfer calls and perform 3rd party verification and recordings. CALL 800-859 -5924 or 972-267-3279. Contact OPC.

SPITFIRE'S BENEFITS TO YOU

The system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers. The phone call is passed to an agent instantly after a customer picks up the phone. It takes 30 seconds to manually dial a phone number and let it ring four times. If the customer doesn't answer the agent has to remember this and call the customer later.

Predictive Dialers allows the agent to talk to at least two people in the same time it takes to manually dial and reach one person and agent productivity increases by 150% to 400%. Predictive Dialers help in saving management time too. SpitFire® Predictive maintains do not call lists, organizes data like sales, leads, call-backs etc. This can help agents to decide which times of day work best to call, finding the best lead and pitch etc.

Predictive Dialers help control leads. Once a number has been called by SpitFire® Predictive, it will remember what time the call was placed, outcome of the call, and will not call the customer again until asked to.

If the customer asks not to be called again, the agent can select the disposition code of do not call and the dialer will add it to the local do-not-call list so that it can't be called again in that campaign or never again. If the customer asks for a call back at a later time, the agent selects the time for the call back to be made. At the pre selected time, the system will display the customer's information as well as any notes taken for reference during the conversation.

Predictive Dialers give a real-time feedback and the manager can monitor calls and maintain optimum performance and productivity. The real-time displays give information about inbound queues, current status and statistics, dialer statistics, and list performance. It helps to identify agents who have exceeded preset goals, monitor and train an agent for immediate corrective action and feedback. Predictive dialing removes the remedial tasks of manual dialing and frustration on not achieving the target calls and figures. It boosts the agent morale. Contact OPC.

ADD ON TO YOUR SPITFIRE® SYSTEM

DATABASE AND MARKETING LISTS

All organizations with more than a couple of hundred customers must track information about people including who, what, where, when, why, event attendees, who might or who might support their programs and services. Managing this information is crucial for new sales, order fulfillment, marketing campaigns and more.

A database allows you to manage and use an incredible variety of information easily. Databases are easy to set-up, easy to manipulate and easy to use.

DO YOU NEED A DATABASE OR MARKETING LIST?
OPC Marketing sells and maintains hundreds of thousands of current records. Just email us what you're looking for. We also sell Zip Code areas as well as United States - state lists. For more information about these marketing lists Contact OPC.

SpitFire® Predictive Dialer DEMOS...

SpitFire® Predictive Dialer demonstrations are available to interested buyers delivered directly to your office PC. Once we receive your contact details we will contact you to arrange a mutually convenient time to show you just how easy it is to use, own and setup your new SpitFire® Predictive dialing system. Make sure you have every important decision maker present so all your questions can be answered. Demos are available from Monday thru Friday during regular business hours. If we get your contact details after hours we will contact you the next business day. Please email us your First and Last Name, Your Business address and telephone number, the best time to contact you and which OPC Product you'd like to have the demonstration on. Several of our sales staff are ready to assist you in this process. Sign up for a DEMO or call 800-859-5924.

SPD ONLINE VIDEOS...

Coming Soon.

SpitFire® Predictive Dialer SCREENSHOTS...

SpitFire® Predictive Dialer Software suite is comprised of several key components. The Administration Suite, The Agents Interface, ListMaker, JobMaker, ReportMaker and WaveMaker.

Follow the links below to see SpitFire's easy to use Interface. The Bold face type links are currently posted items. We are developing more screens on the rest of the software suite to be posted soon.