SpitFire® Predictive Dialer is a computer based dialing system that quickly places outbound calls via database interaction using special telephone cards that connect to a variety of communication and telephone lines. Depending on the configuration and the amount of Live Agents determines how many calls the Predictive Dialer places per hour.
SpitFire® automatically places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards. These databases are scrubbed against the “Do-not-call” Federal dataset when your list you’re going to call is imported. The registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials. The Federal DNC requires you to register [Register Here] to get the downloaded list and may require fees and certain business information.
The “Predictive” in Predictive dialers refer to the ability to dial down the amount or increase your call volume depending on how long it takes for an agent to complete the call process. SpitFire® “predicts” how long it will take for an Agent to be available for the next call. The call time may vary from one day to the next with some campaigns pitch length, product information, customer retention of the offer and the amount of staff currently available.
Predictive Dialer systems differ from Auto Dialers as these systems allow live agents to interact with live clients, auto fill agent screens with client data, and update all pertinent web page or CRM based application information related to their particular client as well as set callbacks, reminders, deliver emails and faxes, transfer calls and perform 3rd party verification and recordings.
The following pages are screen captures of the SpitFire® Predictive Dialer Administrator's interface:
1 SpitFire® Predictive Startup and Disclosure of Liability
2 Assign Available Agents "Action Tab"
3 Preferences - Options - Input your Company information
4 Preferences - Options - Line Settings
5 Preferences - Options - General Screen
6 Preferences - Options - Database Settings
7 Preferences - Options - T1 Configuration
Next Admin Screenshots
8 Preferences - Options - Failsafe Operation
9 Monitor activity
10 View campaign data
11 Line status
12 local and long distance setup
12 Assign agents IP address
13 Do Not Call list database setup
14 Failsafe mode
15 Campaign scheduler
16 T-1 Configuration
17 Answering Machine
18 Call Transfer
19 Database Assignments
To download a comprehensive presentation of SpitFire® Predictive Screen Shots in Microsoft Power Point go [Here]. The file is 500k and may require the Microsoft Power Point Viewer if this program is not installed on your computer. Download the Microsoft Power Point Viewer [Here].
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SpitFire® Predictive Initial Screen after the person defined as the Administrator click on the on the program Icon.
The program is launched after you Agree:
SpitFire® Predictive Agent Login Screen.
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SpitFire® Predictive Assign Available Agents "Action Tab". All 48 Agents are enabled by clicking on the buttons, Green is on, and Yellow is off. depending on the number of Agents you have physically available.
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Here is where you personalize your SpitFire® Predictive Dialer with your company information. You are also able to import your own logo.
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SpitFire® Predictive Dialer Administrator Line Settings Screen. Setup how your system uses area codes and prefixes to connect to outside telephone lines. Set permissions for Long Distance and re-trying busy numbers dialed.
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SpitFire® Predictive Dialer Administrator Options >> General Screen. Setup how your system handles Call Blending, Skills based routing, Call transfers, Allows Callbacks and more.
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Login name and password for the location of your MySQL databases used in your campaigns. These databases include State and Federal DNC's (Do Not Call) and any optional company databases (DMA No Calls Filenames).
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CALL 800-859 -5924 or 972-267-3279. Contact OPC.
These T-1 Configuration settings are pre-defined by OPC Marketing's SpitFire® Software to standards set by major communication groups. In most cases these will never be changed by you, if there is a special configuration need for these settings, OPC technical support group will tweak these settings for you.
[NEXT ADMIN SCREENS]
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