33The business of doing loan modifications and collections for profit is expected to explode over the coming few years. Collection Agencies, Mortgage brokers, loan officers and real estate brokers can get into loan modification business, make a big difference to homeowners in real estate trouble, and make potentially enormous profits. Have the advantage of SpitFire's technology to corner the market on this new trend in the economy in Rhode Island . Stop repo's with sensible techniques - offer more services.
Loan modifications for other people lets them stay in their home and remain homeowners, stop foreclosure, avoid bankruptcy, keep their vehicles and get a new credit start. You'll be the hero and you've helped others and made a profit doing it. Collection Agencies are no longer the bad guy!
How many times have you seen an Rhode Island collection agency Telephone Dialer “Contacting System” so right, that any others with fewer features seem ridiculous to even consider?
All Creditors and companies rely on responsible Debt and Asset Recovery Services from their “Debt Collection ”, professionals to contact their delinquent accounts.
Here is one “Low-priced” Debt Collection Telephone Dialer solution that changes the way you look at Telephone AutoDialer technology!
The system in your sales department takes calls, then takes applications for credit. Once approved for credit, how many place outgoing calls to notify in the event of late payments slow payers or skips? Do you do anything to help your consumers?
How many Rhode Island Collection Departments fail because you had NO “Automatic Notification System” to contact account holders fast and easily and for less $$$? Broadcast News and notices to the delinquent community, where to go for help and more.
How many Rhode Island Bank, Credit Unions, Mortgage Loan, and other financial departments will be called to the table to prove and make accountable their Collection attempts were adequate?
How much lost time? And lost productivity are you experiencing in your collection efforts when there are more pressing details in your Operation to Consider? Isn’t your Department spread thin enough?
An AutoDialer is the simple to use Collection and Bad Debt Notification solution Rhode Island is looking for. [Pricing]
A crucial question is being asked of Rhode Island 's Debt recovery infrastructure: How will Collection Departments and teams respond to the questions being asked by investors today? They want to know that you are using the very best technology at your disposal.
As a key part of your Collection effort infrastructure, all Rhode Island Government Agencies will play a significant role in the nation's efforts to ensure that our communities are treated fairly when collecting debt. Part of that process is the ever present need to help people help themselves. Broadcast reminders and important numbers, critical information and web pages. Why wait until the debt is insurmountable?
Debt Collection notifications fail or never reach some people as evident from some of the Credit crunch Stories; you can’t be everywhere and in everyplace, they may disappear from the face of the earth. Isn’t it time your Collection Team Started exploring these types of “Amazing Client messaging tools” to contact more people as fast as possible, broadcasting your payment due message for less $$$.
OPC introduces an easy way to expand one of the most important tools in your Debt Collecting arsenal.
In Rhode Island Communication is the key. Many of our Customers Notify with a SpitFire®X AutoDialer or predictive dialer and they never miss any additional opportunities to use the AutoDialer Account Broadcasting Tools.
Examples include the use of the dialer to inform payees for payment due schedules. Organize and notify entire cities in an instant, never forget to call someone with SpitFire®X.
Notify people by telephone when important dates occur like interest rate changes, balloon payments, loan modification opportunities and more.
Put an OPC Marketing SpitFire®X AutoDialer to work in your Rhode Island Collection Department and take the hassle out of someone in the Office manually dialing and selling important notifications.
This is the most affordable and easiest to use AutoDialer for any Collection application or response. Spitfires’ AutoDialers Debt Notification Tools from OPC start at less than $1500. Isn’t that amount insignificant when hundreds or thousands of Accounts thousands or millions in property could be lost? [Pricing]
The SpitFire®X AutoDialer can also be used for any basic Job from scheduling shift reminders to your staff to finding if someone wants to cover another shift for overtime. The possibilities are endless to impact your Collection Teams with OPC’s SpitFire®X AutoDialer.
Times have changed technology makes communicating faster and easier than ever before. You need to do what’s best for your Citizens in Rhode Island and the “Chain of Command”: Communicate, Communicate, and communicate again, send your messages automatically with Spitfire’s Debt Collection Tools.
Got a Busy signal? Was there a FAX Machine that Answered? No Answer? All call types reported back in an instant.
Want to do some new business? Be 100% compliant with the National “Do Not Call” List easily managed with SpitFire®X’s Amazing software tools suite, don’t call who your not suppose to call, call within time zones and area codes you’ll easily meet all Departments requirements.
Don’t wait put one of these timesaving, important Debt Collection AutoDialers in all your Departments today! Your clients in Rhode Island would like you to call to remind them.
AutoDialers are the modern way to broadcast any and all of your message in a one-on-one fashion using convenient east to use and understand Tools. The next best thing, to hiring more bodies is to talk to OPC about your requirements for an Debt Collection System in Rhode Island .
We see a SpitFire®X AutoDialer in your future, safely getting a return on your investment 24 hours a day seven days a week. You’ll sleep sound at night knowing this type of Account Notification System is installed.
Talk live via chat right now with George, Steve, or Billy at OPC. Or fill out this important form, and then we will schedule a complete demo on how this SpitFire®X AutoDialer is easy and convenient to use for so many mission critical applications. Debt Collection tools like this have never been easier to own, and take the worry out of your mind.
OPC also does professional voice recordings; see how this can work for you. Don’t wait another minute. SpitFire®X comes with all the tools you need to make and deliver all the messages for any type of situation. With really easy to follow tools you'll be up in one afternoon.
So easy, a 10 year old can autodial, even the “Head of Collections” team leader from Rhode Island can do it.
We are also signing up resellers to distribute SpitFire®X AutoDialer and Predictive Dialer telephone equipment to sell to Collection Departments.
The most progressive Collection Broadcast and Notification Tools come from OPC Marketing. Order SpitFire®X AutoDialer or Predictive Dialer PRO now with MySQL - Today.
Talk live via our text chat popup window right now with Steve, Mike, Billy or George at OPC. Or fill out this important form, and then we will schedule a complete demo on how this SpitFire®X AutoDialer is easy and convenient to use. So easy, a 10 year old can do it. SpitFire®X the AutoDialer that more Collection professionals Trust than any other brand.
Let's Talk. I'll blow the lid off of anything you've seen before. Thanks for looking.
The SpitFire®X AutoDialer from OPC Marketing is a Low-Cost Account Broadcast and Notification system for any Department that handles any type of Collection. Be the best prepared Rhode Island collection agency or Department with a Broadcasting AutoDialer, save time and money!
Let's Talk.
-- Mike Henochowicz
OPC's President
& Co-Founder of CompUSA,
the "Computer SuperStore
Additional Tools include SpitFire Predictive dialer, Award winning SpitFire HYBRID Dialer and SpitFire SPBX Business Phones.
Let's Discuss OPC's easy to own and use SpitFireŽ Debt Collection Broadcast and Notification System: CALL Toll Free 800-859-5924 Local 972-267-3279. Contact OPC.
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SPITFIRE X AUTODIALER- MS ACCESS® & MySQL® PRO Versions for Rhode Island Collection Agencies |
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Supported Operating Systems
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Add On |
MORE SPD Software Suite features |
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SpitFire®X ListMaker | |
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Worldwide Telecom Standards |
SpitFire®X JobMaker | |
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SpitFire®X WaveMaker | |
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SpitFire® e-AGENT | |
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SPX AutoDialer features |
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Download and Import Federal DNC list* | |
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Query Based Dialing | |
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Available = :: Hardware Add On's =  :: Software Add On's
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Download .PDF Document of SpitFire®X AutoDialer Features Call Toll Free 800-859-5924 Local 972-267-3279. Contact OPC. |
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Create
Custom Data for YOUR needs!
Use
pre-made data screens, or design your own. User-definable fields
let you customize the system to your specific needs.
Send
Reminders Automatically!
Remind
billpayers before that due date! Call everyone with a date to pay the day before, even an hour before its due. Inform them of important legal issues before its too late.
Set
and Confirm Appointments!
Perfect
for scheduling! Set appointments, confirm them and send reminders
automatically!
Increase
Bill Paying Loyalty and Repeat Business!
Keep
your credit users and suppliers aware of new information, and more. Conduct
follow-up surveys and credit repair programs.
Collect
Credit Info!
Even
combine with your cities website to make your processes totally electronic!
Send
Announcements!
Announce
new hours, locations, road closures, special services and more!
Solicit
and Manage Franchises!
Prospect
for investors, business partners, and new franchisees. Call
thousands of potential economic-partners EVERY DAY. Also use the
system to contact and update current franchises with policy
changes, announcements, sales promos... any message you desire!
SpitFire®X predictive and autodialer technology with over 9 years in development announces your company's presence and it's secondary benefits also include a way to create new sales with targeted voice broadcasting at a far lower cost than any other medium. Less than TV, Radio, Rhodespapers and more. It targets the business or consumer in a one-on-one fashion and reports it's success rate in increased sales and information on product and services.
Increase your sales volume resulting from professional telemarketing. All sales benefit from being able to contact the largest amount of people in the shortest amount of time.
Your going to need additional manpower and capacity to handle the additional orders, the additional sales calls, the additional presentations, and the additional patrons.
The most critical component in any successful marketing campaign is the ability to deliver the end product as advertised. If you advertise and promote your business services, and products and are unable to deliver due to bad order fulfillment, you can damage your reputation. If you have great tools and the ability to deliver your product or service, then the world will beat a path to your door.
SpitFire®X AutoDialers are one of the most cost effective ways to get your message in front of people.
OPC's SpitFire® series of autodialer voice broadcast systems are the most advanced, easy to learn, affordable automated telemarketing and polling systems available. These autodialers has been designed, engineered, tested, and qualified by OPC's programmers and analysts. Call Toll Free 800-859-5924 Local 972-267-3279. Contact OPC.
SPITFIRE® X v10 AUTODIALER - ACCESS & MySQL PRO PRICING for Rhode Island Collections |
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Lines/ports |
SPX ACCESS |
SPX PRO* |
04 - Analog Lines Contact OPC Marketing |
Call For Pricing Toll Free 800-859-5924 |
Call For Pricing Local 972-267-3279 |
08 - Analog Lines Contact OPC Marketing |
Call For Pricing Local 972-267-3279 |
Call For Pricing Toll Free 800-859-5924 |
12 - Analog Lines Contact OPC Marketing |
Call For Pricing Toll Free 800-859-5924 |
Call For Pricing Local 972-267-3279 |
16 - Analog Lines Contact OPC Marketing |
Call For Pricing Local 972-267-3279 |
Call For Pricing Toll Free 800-859-5924 |
24 - Analog / T1 / Ports Contact OPC Marketing |
Call For Pricing Toll Free 800-859-5924 |
Call For Pricing Local 972-267-3279 |
32 - Analog / T1 / Ports Contact OPC Marketing |
Call For Pricing Local 972-267-3279 |
Call For Pricing Toll Free 800-859-5924 |
48 - Analog / T1 / Ports Contact OPC Marketing |
Call For Pricing Toll Free 800-859-5924 |
Call For Pricing Local 972-267-3279 |
64 - Analog / T1 / Ports Contact OPC Marketing |
Call For Pricing Local 972-267-3279 |
Call For Pricing Toll Free 800-859-5924 |
96 - Analog / T1 / Ports Contact OPC Marketing |
Call For Pricing Toll Free 800-859-5924 |
Call For Pricing Local 972-267-3279 |
Package includes, server, Dialogic Boards, Agent Software and headsets. Agent workstations optional. Contact OPC. Larger systems can be daisy chained together for additional capabilities and power.
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*SpitFire® - SPX PRO Requires a MySQL® Server License from OPC, add $395
Call Toll Free 800-859-5924 Local 972-267-3279. Contact OPC. |
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DOWNLOAD THE SPITFIRE® X FEATURES BROCHURE This handy list show the features of the SpitFire®X AutoDialer and SpitFire®X AutoDialer PRO for Collection Agencies. The main reason for the increasing popularity of SpitFire’s AutoDialers Dialers is their ability to dramatically increase the efficiency of your sales message by targeting messages to potential customers. Larger SpitFire®X Systems can manage many campaigns both for outbound and inbound calling. [Download] This document is a .PDF and is viewable in Acrobat Reader. |
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DOWNLOAD THE SPITFIRE® X AUTODIALER BROCHURE On a very basic level, OPC’s SpitFire®X auto dialer automates your total outbound message process.This technology converts the manual dialing process agents were once responsible for and automates it within a powerful computer with specialized software. The main reason for the increasing popularity of SpitFire’s AutoDialers Dialers is their ability to dramatically increase the efficiency of your collection message by targeting messages to potential customers. Larger SpitFire®X Systems can manage many campaigns both for outbound and inbound calling. [Download] This document is a .PDF and is viewable in Acrobat Reader. |
OPC offers may beneficial Add-Ons. You can even start small and upgrade by adding additional hardware and software licenses. Contact your rep or Go to Support to Upgrade your SpitFire to a SPX or HYBRID Dialer today. See the add-ons page for more productivity enhancing items for your Rhode Island team. |
We offer a complete selection of state-of-the-art headsets, including binaural, monaural, voice tube, sound tube, wireless headsets and headset systems. Headsets were an invention, born out of necessity, to prevent the fatigue and strain caused when agents work all day on the phone. In order to free both hands for operating equipment, handwriting messages, and filing papers, operators of yesteryear could not hold a telephone handset with one hand, but would pinch the device between an upraised shoulder and sideways tilted head. Then, when the neck and shoulder became tired and sore, agents would be off to the Chiropractor or the strain would be transmitted to the sales call, leading to unproductive selling.
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With advances in technology, modern headsets are lightweight and durable. Today, nearly all call centers require agents to use headsets. Virtually all feature noise-canceling properties and come in a variety of styles with different options. A mute switch is a common and handy feature. Volume controls allow users to adjust audio levels to their own liking and preference. OPC offers high quality headsets for Call Center applications, we consider these headsets and bases to be of the highest standard. Headsets increase productivity, improve agent comfort, and reduce workplace injuries caused by long-term use of telephone handsets. Your OPC Sales Agent will explain the benefits of each of the headsets we offer, talk live to an OPC Agent Today. [View Headsets] |
All collection agencies with more than a couple of hundred customers must track information about people including who, what, where, when, why, event attendees, who might or who might support their programs and services. Managing this information is crucial for new sales, order fulfillment, marketing campaigns and more. People move more and more all the time.
A database allows you to manage and use an incredible variety of information easily. Databases are easy to set-up, easy to manipulate and easy to use. Databases give you prospecting power for Rhode Island customers.
Custom Contact/Marketing Lists and Databases Contact OPC for your list and database needs. Select from the following Data criteria and let OPC Marketing database experts get a count and our best price for you... The more records you purchase the less it costs. Contact OPC Less time to find the perfect customer, less dialing. Does the Market exist? for what your selling! Test, test and test, once you find the HOT SPOT then order more data.
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OPC's Basic Contact Lists and Databases BEST VALUE - Limited Time Offer!
5 Area Codes or 5 Counties OPC's Basic raw data Contact List and Database $499. OR Select: OPC's Custom Contact List and Database $744.
Learn more about the importance of great data at OPC's Database page. It explains all about databases and teaches you all the important database terms. Contact OPC. 800-859-5924 or 972-267-3279. Talk live via chat |
Custom Contact List and Database Entire State! USA only OPC's Custom State Contact List and Database $795. OPC's Custom State Contact List and Database $795 (Whole State). OR Select: OPC's Custom State Contact List and Database $895 (Sorted by Area Code)
OR Select: OPC's Custom State Contact List and Database $995 (Sorted by Zip Code) OPC's Custom State Contact List and Database $995 Sorted by Zip Code Contact OPC These are FRESHEST POSSSIBLE LEADS* Pulled When You Order! Homeowners, Apartment Dwellers, Do Not Call List Scrubber10-Mile Radius only $199 or or Includes Full Name, Full Address, Phone Number and Company Name (if applicable)!
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SpitFire®X AutoDialer and predictive dialer demonstrations are available to interested buyers. Once we receive your contact details we will contact you to arrange a mutually convenient time to show you just how easy it is to use, own and setup your new SpitFire®X autodialing system. Demos are available from Monday thru Friday during regular business hours. If we get your contact details after hours we will contact you the next business day. Please email us your First and Last Name, Your Business address and telephone, the best time to contact you and which OPC Product you'd like to have the demonstration on. Several of our sales staff are ready to assist you in this process. Call Toll Free 800-859-5924 Local 972-267-3279. Contact OPC
SpitFire® X AutoDialer Software StartupSpitFire® X AutoDialer's (SPX) Initial Campaign Screen after the person defined as your Administrator click's on the on the program Icon to launch the SPX dialer software suite. Two windows appear, the Line Manager here on the left and The SpitFireX PRO version campaign window. To view the image at full size click on the Graphic it will "pop-up" in a Window in front of this one. To return to the rest of the screen shots, Close the pop-up Window with the full size screen capture. Scroll down for more images of SPX's Award winning interface. SpitFireŽ X AutoDialer Screen Capture 1 CALL 800-859 -5924 or 972-267-3279. Contact OPC. |
SpitFire® X AutoDialer Line ManagerSpitFire® AutoDialer Administrator will assign the available Lines using this "Line Manager window". 48 Lines are enabled and on in this screen shot, turned on by clicking on the buttons, Green is on, and Yellow is off, depending on the number of Lines (and licensing) you have physically available. To view the image at full size click on the Graphic.
SpitFireŽ X AutoDialer Screen Capture 2 CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
Campaign Window with The Script and The List LoadedYour SpitFire® AutoDialer Administrator can select a list and the script (call logic) to dial with. Click on the folder ICON next to the List window to open the "Load Database" window to add your list. All buttons have ALT tags to identify use this folder icons ALT tag is "Select a list to dial". A grayed out SPX Start Button means you have not loaded anything yet.
SpitFireŽ X AutoDialer Screen Capture 3 Once the list and the script is loaded select "Outbound" to dial out, the SPX "Start" button turns Green (Green for Go).
SpitFireŽ X AutoDialer Screen Capture 4 Clicking on the Green Start Button - Start dialing. The Start Button turns Red - Click on it to stop the campaign (Red means Stop) the text under the button says "Stop Job" when the campaign is running and dialing. To view the image at full size click on the Graphic. To return here, Close the Window with the full size screen capture. SpitFireŽ X AutoDialer Screen Capture 5 CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
Running Campaign Status - Question 1Here SpitFire®X AutoDialer Line Manager, Line 1, Active line, the status indicates Question 1, while calling the 214 area code and number, this indicates some has picked up the call. Line 2 is Waiting to Dial the next record in the Marketing List.
SpitFireŽ X AutoDialer Screen Capture 6 CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
Running Campaign Status - Talking to Agent 2, then Line 2 connects - ConferencingSpitFire®X AutoDialer the campaign is running and has sent out a pre-recorded message to a number in the 214 area code. Someone who is interested in the message has pushed a number on their handset and is connected to the available Agent #2. Any available agent can be connected to, if Agent #16 was available the system would have contacted them to take action. Line 2, is connected to Line 1, in a three-way conference calling situation. This example show 2 lines being used. Green means GO, Red means STOP, so the campaign is paused at the moment until one or the other Agent becomes available or another Agent logs on (#16).To view the image at full size click on the Graphic. To return here, Close the Window of the full size screen capture. SpitFireŽ X AutoDialer Screen Capture 7 CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top]. |
Running Campaign, Returning to The Main Campaign window...We have clicked on the SpitFire®X AutoDialer main campaign window to activate it. The Campaign is dialing the records.
SpitFireŽ X AutoDialer Screen Capture 8 |
Running Campaign, Returning to The Main Campaign window >> Session Stats selectedSpitFire®X AutoDialer clicking on the Statistics tab >> Main Campaign window>> Session Stats tab selected, shows the Start Time Parameter, your campaign's Elapsed time, Lines Available, Lines Selected, Lines Working, Calls, Voice, AM (Answering Machines), Busy numbers, No ans. (No Answer), FAX machines, Others (calls that can't be classified elsewhere), Drops (dropped calls, Xfers (transferred calls), Hits - calls which reached a certain level as determined by a business process in a Script - could be called a conversion, completed sale, etc. The Percentages of each type of completed call is shown in the session stats. The Green numbers will update as the campaign progresses. These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.
SpitFireŽ X AutoDialer Screen Capture 9 Go to the top of the page [Top]. |
Running Campaign, The Main Campaign window >> Transfer Stats selectedSpitFire®X AutoDialer clicking on the Main Campaign window >> Transfer Stats tab selected, shows the Start Time Parameter, your campaign's Calls / Answers, Hits - calls which reached a certain level as determined by a business process in a Script - could be called a conversion, completed sale, etc., Transfers (transferred calls), Drops (dropped calls), Xfers requests (transferred requests), Xfers failed (transfers that failed), Calls / Hour (calls per hour), Hits / Hour (hits per hour), Xfers / Hour (transfers per hour) and Drops / Hour (drops per hour). These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.
SpitFireŽ X AutoDialer Screen Capture 10 Go to the top of the page [Top]. |
Running Campaign, The Main Campaign window >> List Stats selectedSpitFire®X AutoDialer clicking on the Main Campaign window >> List Stats tab selected, shows the Current Client (record being used), Available records (what's left in the list), Total Records in this list, Number of Records Dialed, No Select (skipped calls due to time zone scheduling), and No Calls (scrubbed against your current DNC Do Not Call List). These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.
SpitFireŽ X AutoDialer Screen Capture 11 Go to the top of the page [Top]. |
Running Campaign, The Main Campaign window >> Line Stats selectedSpitFire®X AutoDialer clicking on the Main Campaign window >> Line Stats tab selected, The vertical slider bar at the left, with "All" at the top allows you to view all the currently connected lines, as you move the slider lower (down), it will use less lines to show the statistics (stats) with. Shows the Current Dials (per lines being used - see slider info), what was Answered, Voice Calls, Answering Machines (AM), Busy's detected, No Answers, FAX, Other, Drops (dropped calls) Hits - calls which reached a certain level as determined by a business process in a Script - could be called a conversion, completed sale, etc. The Green text on the black windows will update with your real data as your campaign progresses. These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.
SpitFireŽ X AutoDialer Screen Capture 12 Go to the top of the page [Top]. |
Running Campaign, The Main Campaign window >> Current Activity selectedSpitFire®X AutoDialer clicking on the Main Campaign window >> Current Activity tab selected, Current Activity represents what is happening on any active line. Selected column shows what the line is doing in terms of "Setup" (means the line is selected, Green = Go), "Transferring" (Red means the line is not currently available, Red = Stop). The Status column Line says it's either dialing, recording, hanging up etc., Phone is the current phone number in the database the line is calling, and "Calls" is how many calls that line has dialed during the campaign up to this point.
SpitFireŽ X AutoDialer Screen Capture 13 Go to the top of the page [Top]. |
AutoDialer Setup, Failsafe Operation >> Options >> FailsafeSpitFire®X AutoDialer clicking on the Options (top bar) in the main campaign window, then drop down to highlight "Failsafe". The tabs in the option menu work exactly the same way they do in the main campaign window you just looked at. When active the current tab is "Gold" (**Fail Safe Schedule) it's selected, non-active tabs are blue in color. There are seven tabs available for you to setup under "Options" for your campaign's setup, they are: Company (Details about Your Company), Lines (How to dial on your Communication Lines - area code, dial 9 etc.), General, T1 Config (Pre-setup by OPC Tech Support), Database Settings (Login credentials), Fail Safe Schedule and Time Zones. Failsafe allows you to select the hours your Agents or operators will use to send your messages, or receive inbound calls in calling campaigns. The dialer will not dial outside of these hours specified (It will stop the campaign, and also checks timezone's allowed). This example shows an entire week from 8:00 AM thru 9:00 PM. Please check your laws regarding legal times to dial within. NOTE **OPC is not a Law firm and does not give out legal advise.
SpitFireŽ X AutoDialer Screen Capture 14 Go to the top of the page [Top]. |
AutoDialer Setup, Failsafe Operation >> Options >> Time ZonesSpitFire®X AutoDialer click on the Options (top bar) in the main campaign window, then drop down to highlight "Time zones". All major United States time Zone regions are present. We start from The furthest point west in the Continental US and move eastward. Other Specialized areas then follow that use different standards than the others based on Factors like Day Light Savings, etc.
SpitFireŽ X AutoDialer Screen Capture 15 Go to the top of the page [Top]. |
AutoDialer Setup, Import Database Operation >> ASCII ImportSpitFire®X AutoDialer uses the most common database import method, an ASCII File. An ASCII file is a file that humans can read with a simple Windows Notepad program or the editor built into MS-DOS. Select your ASCII Database to Import Into your SpitFire AutoDialer. Click on the small folder Icon to the right of the ASCII Filename: Input window to browse to your file. To view the image at full size click on the Graphic. To return here, Close the Window of the full size ASCII Import screen capture.
SpitFireŽ X AutoDialer Screen Capture 16 A dialog box confirms the filename and the number of ASCII records imported into the database.
SpitFireŽ X AutoDialer Screen Capture 17 Clicking on the No Calls folder in the ASCII Import window brings up the "Import NoCalls" into SpitFireX your Do Not Call List. Navigate to the location and click ok to import the DNC's.
SpitFireŽ X AutoDialer Screen Capture 18 Go to the top of the page [Top]. |
AutoDialer ScriptMaker Program Sample TemplateSpitFire®X AutoDialer click on the "SpitFire®X - ScriptMaker" program Icon (on the desktop or in the start menu) outside of any AutoDialer application you are running, to launch the SpitFire®X scripting program. We have selected a script to use as an example to briefly describe ScriptMaker process. ScriptMaker controls the process of how calls are made (Business Logic), what happens when a live person answers. What happens when the AutoDialer encounters, busy, Fax Machines, Hits and so on. There are several templates for ScriptMaker already built in to get you started for 99% of all situations encountered. You can begin with an existing template, change it for your use then save it as another name for internal use. Once you setup your script you will enter in the file location into the main Campaign window. See [Load Script] above for a recap. Press the browser go back button to come back here. In "Demo_test.INI" (Single Call - Single Record template) Represented by an Icon of a Pad of paper with a pencil. Just like it is, if you were sketching out your call process (logic) on a steno pad. The call flow begins (aka Calling Business logic, the who, what, where, when, why and how of call progression) is setup to "Dial-Answer" first (to Dial to some record out of your database, get a live person answer). Represented by Icon of a Hand dialing the phone. Then Statement 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Speaker. Then Question 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Telephone Keypad with a hand. Question 1 will be answered by the live person by choosing the 1 - 9 keys of the telephone. That key maybe assigned to a recording process. Record 1 - Hangup 1: The Live connect chooses to press the telephone keypad (1-9 keys set as an option in the message broadcast). They leave a response to Question 1, at the end the caller Hangs up. Record 1 represented by Icon of a Microphone Input. Hangup 1 represented by Icon of a telephone with the handset in the hangup position. Then Question 1 - Hangup 2: The Live caller decides not to proceed, the system disconnects the call and hangs up. Hangup 2 represented by Icon of a telephone with the handset in the hangup position. Call is ended. The dialer dials the next available record. Starts the process over.
SpitFireŽ X AutoDialer Screen Capture 19 Go to the top of the page [Top]. |
AutoDialer ScriptMaker Program Sample Polling TemplateIn "pol4.ini" (10 Question poll - comment) Represented by an Icon of a Pad of paper with a pencil. The call flow begins (aka Calling Business logic, the who, what, where, when, why and how of call progression) is setup to "Dial-Answer" first (to Dial to some record out of your database, get a live person answer). Represented by Icon of a Hand dialing the phone. Then Statement 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Speaker. Then Question 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Telephone Keypad with a hand. Question 1 will be answered by the live person by choosing the 1 - 9 plus 0 (zero) keys of the telephone. Subsequent Questions play (Questions 2 - 9) one after the other, answered by the live person by choosing the 1 - 9 plus 0 (zero) keys of the telephone. Represented by more Icons of a Telephone Keypad with a hand. Then Question 10 - Hangup 1: The Live caller decides not to proceed, the system disconnects the call and hangs up. Hangup 1 represented by Icon of a telephone with the handset in the hangup position. Then Question 10 - Hangup 2: The Live caller decides not to proceed, the system disconnects the call and hangs up. Hangup 2 represented by Icon of a telephone with the handset in the hangup position. Call is ended. The dialer dials the next available record.
SpitFireŽ X AutoDialer Screen Capture 20 Go to the top of the page [Top]. |
AutoDialer JobMaker Program Schedule CampaignsSpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" program Icon (on the desktop or in the start menu) outside of any AutoDialer application you are running, to launch the SpitFire®X Call Campaign scheduling program JobMaker. This example is showing the current date and time when we captured the screen shot. Your JobMaker will show the current date and time, when you start the program. Along the left side of the window there are vertical tabs for: Daily (schedule daily campaigns), Weekly (Schedule Weekly Campaigns), Planner, Monthly, Yearly, ToDo (To Do List).
SpitFireŽ X AutoDialer Screen Capture 21 Go to the top of the page [Top]. |
AutoDialer JobMaker Program, Schedule Dialing Campaign, select day and timeSpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" on Wednesday June 25th 2008 at 10:00AM we are scheduling a Campaign to begin dialing. If your time you want to begin dialing is not shown use the scroll bar to find your desired time. Three and one half hours are displayed in the Daily Tab. A calendar of the month is on the right. Click the [<] to go back to previous months, Click the [>] to view months in the future.
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AutoDialer JobMaker Program, Schedule Dialing Campaign, select day and timeSpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" on Wednesday June 25th 2008 at 10:00AM pops up a new window. Type in a description of the Campaign, set the start and end time, select the script (call business logic) use the folder icon to browse for the file, select the list to dial with (dialing phone numbers), select how the campaign starts (Auto start, ASAP as soon as possible, done (done recording). The "Job Type" Dial, Answer or Other. To view the image at full size click on the Graphic. To return here, Close the Window of the full size JobMaker schedule job popup screen capture.
SpitFireŽ X AutoDialer Screen Capture 23 Go to the top of the page [Top]. |
AutoDialer JobMaker Program, Scheduled Dialing Campaign, Blocked off June 25thSpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" since the campaign's time was set from 10:00 AM to 3:15 PM the entire time has been blocked off. The vertical red line indicates a scheduled campaign.
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AutoDialer JobMaker Program, Scheduled Dialing Campaign, Blocked off Week in JuneSpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" here the campaign's weekly time was set from 10:00 AM to 3:15 PM the entire week has been blocked off. The vertical red line indicates a scheduled campaign from Wednesday thru Saturday. Scroll up and down to see additional days of the month
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AutoDialer JobMaker Program, Scheduled Dialing Campaign, Entire MonthSpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" here the campaign's weekly time was set from 10:00 AM to 3:15 PM the 25th, 26th, 27th and 28th have been blocked off. Click on the Vertical Monthly tab to view this months scheduled campaigns. The red text indicates a scheduled campaign from Wednesday (25th) thru Saturday (28th). The weekends are designated in blue (non B2B dialing). The next month uses brown text starting on Tuesday July 1st. Go back by a month clicking on the [<] back arrow, go forward by clicking on the [>] forward arrow. Each click moves an entire month or if you go to the year [<] back arrow and [>] forward arrow moves the calendar 12 months.
SpitFireŽ X AutoDialer Screen Capture 26 The ToDo tab is a summary of all the campaigns that are scheduled. |
AutoDialer ReportMaker Program, Built in Campaign ReportingSpitFire®X AutoDialer click on the "SpitFire®X -ReportMaker" here the campaign's "Last Time Calls" tab is selected. Click on the printer icon to print the report of the "001test" database dialing results. Click on the floppy to save the "001test" report to a .PDF. Get Reports by date (dd/mm/yyyy) for:
SpitFireŽ X AutoDialer Screen Capture 27 Go to the top of the page [Top]. |
AutoDialer ReportMaker Program, Printing Mailing LabelsSpitFire®X AutoDialer click on the "SpitFire®X -ReportMaker" here the campaign's "Labels" report tab is selected. Click on the printer icon to print the Label(s). Output mailing Labels for:
SpitFireŽ X AutoDialer Screen Capture 28 Go to the top of the page [Top]. |
AutoDialer ReportMaker Program, Complete All Call Detail ReportSpitFire®X AutoDialer click on the "SpitFire®X -ReportMaker" here the campaign's "All Calls Detail " report tab is selected. Click on the printer icon to print the report. Click on the floppy to save report to a .PDF. Output reports for:
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AutoDialer ReportMaker Program, Complete All Call Detail Report as .PDF sampleSpitFire®X AutoDialer click on the "SpitFire®X - ReportMaker" here the campaign's "Complete Call Detail " report output to a Adobe .PDF document. This example shows just one record - yours will show what happened during the entire campaign and maybe several pages long.
SpitFireŽ X AutoDialer Screen Capture 30 Go to the top of the page [Top]. Schedule a Live demo to view this SpitFire Dialing system. CALL 800-859 -5924 or 972-267-3279. Contact OPC. |
AutoDialer e-AGENT Program, Transfer Messages anywhere in the WorldSpitFire's e-AGENT Product is a revolutionary web based call transfer agent built from the ground up. Administrators will love the way they add and organize agents in this system. Agents will love the simplicity of "Searching" for customer record data.
Visit the e-AGENT page for more information [Click Here]. SpitFire e-AGENT is included in your award winning software suite. Schedule a Live demo to view this SpitFire Dialing system. CALL 800-859 -5924 or 972-267-3279. Contact OPC. ***NOTE** on OPC Screenshot images: Any Similarity to Persons Living or Dead Is Purely Coincidental. |
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