Administrator >> Options >> Failsafe Operation

SpitFire® Predictive Dialer Options >> Failsafe. This preference tells the system when the hours are available to call from the system. This is used in conjunction with the Time Zones preference.

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Administrator >> Options >> Time Zones

SpitFire® Predictive Dialer Administrator Options >> Time Zones Screen. Setup how your system uses area codes associated with time zones to allow calls to outside telephone lines. Set permissions for United States Time Zones.

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Select a List to Dial with

SpitFire® Predictive Administrator is selecting a list(s) to dial with. SpitFire Predictive Dialer allows "List Stacking" which is a term for adding many lists that the dialer uses in sequential order to call out with. There is no list currently loaded. Click on the folder ICON next to the List window to open the "Load Database" window to add your list.

Selecting the list called "marketing"

Clicking add to load the list.

Using the "List Stacking" feature to add multiple calling lists.

The stacked lists are displayed in the right hand pane. Click the Dial button to continue.

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Start Dialing

Here is where you start the dialing with your SpitFire® Predictive Dialer. The List window shows the current list being used called "marketing".

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Enter the Campaign's Time Duration

SpitFire® Predictive Dialer enter the campaign duration. On very large campaigns or when employee shft times come into factor a pop-up window comes up when you are dialing, Enter a number for how long the dialer will dial. Example 8 equals 8 hours, 1.5 equal to one and one half hours in H.M (Hour, Minute format), also you can use any incriment like .15 equals 15 minutes.

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Administrator >> Options >> General

SpitFire® Predictive Dialer Administrator Options >> General Screen. Setup how your system handles Call Blending, Skills based routing, Call transfers, Allows Callbacks and more.

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