SpitFire® Predictive Dialer


A TRUE Predictive Dialer

SpitFire® Predictive Pricing SpitFire® Predictive Screenshots Request Predictive Info

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SpitFire® Predictive Dialers!

A TRUE Predictive Dialer!

Run Multiple Campaigns Simultaneously!
Run a separate campaign on each line simultaneously.

Do Query-Based Dialing!
Dial by Age, Income... whatever fields are in your database.

Call Back Alarms
Easily setup and schedule when to call back, and which Agent's get assigned to the calls.

Remote Agent Capability!
Route calls to agents anywhere in the world using an Internet connection.

Call Blending!
Dial up your production ratio with Call Blending, add more outbound, dial down inbound, or vice versa. You can control the pace and the number of Agents, making calls or taking calls. One of the most advanced Call blending features on the market. Watch you sales figures soar with SpitFire® Predictive's ability to blend your campaigns.

Skill Based Call Routing!
Got a specialist on staff who knows the ins and outs of a product? Easily route calls to Agents with the skills to pay the bills! Never again will you miss an opportunity to get the customer in front of the right Agent where the sale can be closed easier and with less effort.

Time Zone Sensitive!
Recognizes the time zone associated with any particular Area Code, and only dials during the specified times for that timezone.

Alternate Number Dialing
Calls up to 3 different numbers to reach a specific person.

Automatically adjusts the "drop-rate" over the length of a campaign!
Lets you take advantage of higher-volume calling periods and
STILL end up with your drop-rate under the legal limit.

Monitor and Record Calls!
Add these optional modules to monitor calls discretely, and record conversations for training and record-keeping.

Integration & Installation!
Easily installs with your own staff, no need for a staff of technicians. Integrates with Windows programs your already using and existing web based forms and applications.

Do Not Call Software
OPC's exclusive Do Not Call Software (DNC) comes standard on SpitFire® Predictive Dialers. Removes callers on data list import stage so you won't get in trouble. Make sure you check with our telemarketing laws page to make sure your up-to-date with the latest legal information.

Upgrade at any time!
Add more capabilities at a future date. Easily expanded with additional cards and licenses and if you need more power, these systems can be daisy chained together. There is no limit to your dialing capabilities. Just let us know what you want to accomplish. See why SpitFire® Predictive dialers are the BEST Value in the Industry.

• Experience an ROI within WEEKS!
• Talk to at least two people in the same time it takes to manually dial and reach one person
• Boost agent morale and productivity by removing the tedious tasks of manual dialing

This advanced dialer places calls on behalf of agents and then routes the "live" answered calls directly to them. It recognizes and disposes of answering machines, disconnected numbers, busies and IMMEDIATELY transfers the live calls. Just take a look at some of these extraordinary features:

• Functions as an Outbound or Inbound system!
• Runs on T1 or analog lines
• Doesn't require a separate database server!
• Doesn't require a PBX system!
• Uses a real-time Do Not Call list. All restricted numbers are removed immediately without manually updating.
• Requests for federally-mandated Do Not Call Policies are fulfilled automatically.
• Easy-to-read displays show both agent and line activity, with real-time session, line and agent statistics
• Uses IP addresses to interface with agents
• Easily adjust the ratio of agents to lines
• Customize scripting for agents using HTML format
• Customize user fields BY DATABASE! Up to 10 user-defined fields.
• Select lines and agents right on the server
• Schedule sessions easily
• Easily import ASCII comma-delimited text files and CSV files
• Built-in Script Maker lets you make your own custom scripts
• Agent screens show customized scripts
• Agent screens feature built-in dispositions for terminating calls
• Lets agents easily add callers to the Do Not Call List
• Agents can keep detailed contact info with easy-to-use "Notes" fields
• Full contact info is transferred to each agent directly from the database
• Voip ready
  

Efficient Outbound Predictive Dialing

The system tracks multiple events as it dials, including number of agents available, average talk time, dialing time, and more... and then it "predicts" when to call and how many calls to make, thereby eliminating dropped calls and delivering live prospects to your agents efficiently.

Robust Statistics on Screen

The system displays both campaign and all agent statistics easily. Multiple screens let
you monitor call progress in real-time as well
as dispositions and results simultaneously.

Recognizes Most Answering Machines

By using Intel Dialogic cards, SpitFire® Predictive can recognize most of the answering machines on the market today, including Call Notes and other carrier-provided answering services. The sensitivity can also be adjusted to adapt as needed.

And The Sensitivity Is Adjustable!

The system recognizes answering machines as well as fax machines, modems, SIT tones, and the sensitivity can be easily adjusted as needed!

Convenient Reminders

When combined with ACT, the system allows agents to enter reminder messages. Perfect for call-backs, follow-up appointments, installations, service calls and more!

Agent Pause

Agents can easily pause the system if they need to take a break, without disrupting the dialing process. Then easily re-enable it when they're back!

SpitFire® Predictive Screenshots

To download a comprehensive presentation of SpitFire® Predicitve Screen Shots in Microsoft PowerPoint go [Here]. The file is 500k and may require the Microsoft PowerPoint Viewer if this program is not installed on your computer. Download the Microsoft PowerPoint Viewer [Here].

SpitFire® Predictive Dialer Pricing

Do-Not-Call List Scrubber
Pre-scrub your calling lists with this easy-to-use software. Also use for de-duping, current customers, and more. Loads on any Windows PC.

Scripting Service

Customer Center

See also:

SpitFire® VOIP Capable Predictive

Enhanced Predictive Dialer

Call Center Software

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