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We offer a complete selection of state-of-the-art headsets, including binaural, monaural, voice tube, sound tube, wireless headsets and headset systems.

Headsets were an invention, born out of necessity, to prevent the fatigue and strain caused when agents work all day on the phone. In order to free both hands for operating equipment, handwriting messages, and filing papers, operators of yesteryear could not hold a telephone handset with one hand, but would pinch the device between an upraised shoulder and sideways tilted head.

Then, when the neck and shoulder became tired and sore, agents would be off to the Chiropractor or the strain would be transmitted to the sales call, leading to unproductive selling.

SpitFire® X AutoDialer Software Startup

SpitFire® X AutoDialer's (SPX) Initial Campaign Screen after the person defined as your Administrator click's on the on the program Icon to launch the SPX dialer software suite. Two windows appear, the Line Manager here on the left and The SpitFireX PRO version campaign window. To view the image at full size click on the Graphic it will "pop-up" in a Window in front of this one. To return to the rest of the screen shots, Close the pop-up Window with the full size screen capture. Scroll down for more images of SPX's Award winning interface.

SpitFire® X AutoDialer Screen Capture 1

CALL 800-859 -5924 or 972-267-3279. Contact OPC by clicking here.

SpitFire® X AutoDialer Line Manager

SpitFire® AutoDialer Administrator will assign the available Lines using this "Line Manager window". 48 Lines are enabled and on in this screen shot, turned on by clicking on the buttons, Green is on, and Yellow is off, depending on the number of Lines (and licensing) you have physically available. To view the image at full size click on the Graphic.

SpitFire® X AutoDialer Screen Capture 2

CALL 800-859 -5924 or 972-267-3279. Contact OPC by clicking here. Go to the top of the page [Top].

Campaign Window with The Script and The List Loaded

Your SpitFire® AutoDialer Administrator can select a list and the script (call logic) to dial with. Click on the folder ICON next to the List window to open the "Load Database" window to add your list. All buttons have ALT tags to identify use this folder icons ALT tag is "Select a list to dial". A grayed out SPX Start Button means you have not loaded anything yet.

SpitFire® X AutoDialer Screen Capture 3

Once the list and the script is loaded select "Outbound" to dial out, the SPX "Start" button turns Green (Green for Go).

SpitFire® X AutoDialer Screen Capture 4

Clicking on the Green Start Button - Start dialing. The Start Button turns Red - Click on it to stop the campaign (Red means Stop) the text under the button says "Stop Job" when the campaign is running and dialing. To view the image at full size click on the Graphic. To return here, Close the Window with the full size screen capture.

SpitFire® X AutoDialer Screen Capture 5

CALL 800-859 -5924 or 972-267-3279. Contact OPC by clicking here. Go to the top of the page [Top].

Running Campaign Status - Question 1

Here SpitFire®X AutoDialer Line Manager, Line 1, Active line, the status indicates Question 1, while calling the 214 area code and number, this indicates some has picked up the call. Line 2 is Waiting to Dial the next record in the Marketing List.

SpitFire® X AutoDialer Screen Capture 6

CALL 800-859 -5924 or 972-267-3279. Contact OPC by clicking here. Go to the top of the page [Top].

Running Campaign, Returning to The Main Campaign window...

We have clicked on the SpitFire®X AutoDialer main campaign window to activate it. The Campaign is dialing the records.

When active the current tab is "Gold" (**Action Item) it's selected, non-active tabs are blue in color. There are six tabs available for you to get more information about your campaign's progress, they are: Action Item, Session Stats, Transfer Stats, List Stats, Line Stats (96 Lines Max) and Current Campaign Activity.

SpitFire® X AutoDialer Screen Capture 8

Running Campaign, Returning to The Main Campaign window >> Session Stats selected

SpitFire®X AutoDialer clicking on the Statistics tab >> Main Campaign window>> Session Stats tab selected, shows the Start Time Parameter, your campaign's Elapsed time, Lines Available, Lines Selected, Lines Working, Calls, Voice, AM (Answering Machines), Busy numbers, No ans. (No Answer), FAX machines, Others (calls that can't be classified elsewhere), Drops (dropped calls, Xfers (transferred calls), Hits - calls which reached a certain level as determined by a business process in a Script - could be called a conversion, completed sale, etc. The Percentages of each type of completed call is shown in the session stats. The Green numbers will update as the campaign progresses. These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.

SpitFire® X AutoDialer Screen Capture 9

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Running Campaign, The Main Campaign window >> Transfer Stats selected

SpitFire®X AutoDialer clicking on the Main Campaign window >> Transfer Stats tab selected, shows the Start Time Parameter, your campaign's Calls / Answers, Hits - calls which reached a certain level as determined by a business process in a Script - could be called a conversion, completed sale, etc., Transfers (transferred calls), Drops (dropped calls), Xfers requests (transferred requests), Xfers failed (transfers that failed), Calls / Hour (calls per hour), Hits / Hour (hits per hour), Xfers / Hour (transfers per hour) and Drops / Hour (drops per hour).

These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.

SpitFire® X AutoDialer Screen Capture 10

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Running Campaign, The Main Campaign window >> List Stats selected

SpitFire®X AutoDialer clicking on the Main Campaign window >> List Stats tab selected, shows the Current Client (record being used), Available records (what's left in the list), Total Records in this list, Number of Records Dialed, No Select (skipped calls due to time zone scheduling), and No Calls (scrubbed against your current DNC Do Not Call List).

These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.

SpitFire® X AutoDialer Screen Capture 11

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Running Campaign, The Main Campaign window >> Line Stats selected

SpitFire®X AutoDialer clicking on the Main Campaign window >> Line Stats tab selected, The vertical slider bar at the left, with "All" at the top allows you to view all the currently connected lines, as you move the slider lower (down), it will use less lines to show the statistics (stats) with.

Shows the Current Dials (per lines being used - see slider info), what was Answered, Voice Calls, Answering Machines (AM), Busy's detected, No Answers, FAX, Other, Drops (dropped calls) Hits - calls which reached a certain level as determined by a business process in a Script - could be called a conversion, completed sale, etc. The Green text on the black windows will update with your real data as your campaign progresses.

These stats can be saved to a file or .PDF at the end of the campaign or days dialing with ReportMaker.

SpitFire® X AutoDialer Screen Capture 12

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Running Campaign, The Main Campaign window >> Current Activity selected

SpitFire®X AutoDialer clicking on the Main Campaign window >> Current Activity tab selected, Current Activity represents what is happening on any active line. Selected column shows what the line is doing in terms of "Setup" (means the line is selected, Green = Go), "Transferring" (Red means the line is not currently available, Red = Stop). The Status column Line says it's either dialing, recording, hanging up etc., Phone is the current phone number in the database the line is calling, and "Calls" is how many calls that line has dialed during the campaign up to this point.

SpitFire® X AutoDialer Screen Capture 13

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AutoDialer Setup, Failsafe Operation >> Options >> Failsafe

SpitFire®X AutoDialer clicking on the Options (top bar) in the main campaign window, then drop down to highlight "Failsafe". The tabs in the option menu work exactly the same way they do in the main campaign window you just looked at. When active the current tab is "Gold" (**Fail Safe Schedule) it's selected, non-active tabs are blue in color. There are seven tabs available for you to setup under "Options" for your campaign's setup, they are: Company (Details about Your Company), Lines (How to dial on your Communication Lines - area code, dial 9 etc.), General, T1 Config (Pre-setup by OPC Tech Support), Database Settings (Login credentials), Fail Safe Schedule and Time Zones.

Failsafe allows you to select the hours your Agents or operators will use to send your messages, or receive inbound calls in calling campaigns. The dialer will not dial outside of these hours specified (It will stop the campaign, and also checks timezone's allowed). This example shows an entire week from 8:00 AM thru 9:00 PM. Please check your laws regarding legal times to dial within. NOTE **OPC is not a Law firm and does not give out legal advise.

SpitFire® X AutoDialer Screen Capture 14

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AutoDialer Setup, Failsafe Operation >> Options >> Time Zones

SpitFire®X AutoDialer click on the Options (top bar) in the main campaign window, then drop down to highlight "Time zones". All major United States time Zone regions are present. We start from The furthest point west in the Continental US and move eastward. Other Specialized areas then follow that use different standards than the others based on Factors like Day Light Savings, etc.

SpitFire® X AutoDialer Screen Capture 15

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AutoDialer Setup, Import Database Operation >> ASCII Import

SpitFire®X AutoDialer uses the most common database import method, an ASCII File. An ASCII file is a file that humans can read with a simple Windows Notepad program or the editor built into MS-DOS. Select your ASCII Database to Import Into your SpitFire AutoDialer. Click on the small folder Icon to the right of the ASCII Filename: Input window to browse to your file. To view the image at full size click on the Graphic. To return here, Close the Window of the full size ASCII Import screen capture.

SpitFire® X AutoDialer Screen Capture 16

A dialog box confirms the filename and the number of ASCII records imported into the database.
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SpitFire® X AutoDialer Screen Capture 17

Clicking on the No Calls folder in the ASCII Import window brings up the "Import NoCalls" into SpitFireX your Do Not Call List. Navigate to the location and click ok to import the DNC's.
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SpitFire® X AutoDialer Screen Capture 18

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AutoDialer ScriptMaker Program Sample Template

SpitFire®X AutoDialer click on the "SpitFire®X - ScriptMaker" program Icon (on the desktop or in the start menu) outside of any AutoDialer application you are running, to launch the SpitFire®X scripting program. We have selected a script to use as an example to briefly describe ScriptMaker process. ScriptMaker controls the process of how calls are made (Business Logic), what happens when a live person answers. What happens when the AutoDialer encounters, busy, Fax Machines, Hits and so on. There are several templates for ScriptMaker already built in to get you started for 99% of all situations encountered. You can begin with an existing template, change it for your use then save it as another name for internal use. Once you setup your script you will enter in the file location into the main Campaign window. See [Load Script] above for a recap. Press the browser go back button to come back here.

In "Demo_test.INI" (Single Call - Single Record template) Represented by an Icon of a Pad of paper with a pencil. Just like it is, if you were sketching out your call process (logic) on a steno pad.

The call flow begins (aka Calling Business logic, the who, what, where, when, why and how of call progression) is setup to "Dial-Answer" first (to Dial to some record out of your database, get a live person answer). Represented by Icon of a Hand dialing the phone.

Then Statement 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Speaker.

Then Question 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Telephone Keypad with a hand. Question 1 will be answered by the live person by choosing the 1 - 9 keys of the telephone. That key maybe assigned to a recording process.

Record 1 - Hangup 1: The Live connect chooses to press the telephone keypad (1-9 keys set as an option in the message broadcast). They leave a response to Question 1, at the end the caller Hangs up. Record 1 represented by Icon of a Microphone Input. Hangup 1 represented by Icon of a telephone with the handset in the hangup position.

Then Question 1 - Hangup 2: The Live caller decides not to proceed, the system disconnects the call and hangs up. Hangup 2 represented by Icon of a telephone with the handset in the hangup position.

Call is ended. The dialer dials the next available record. Starts the process over.

SpitFire® X AutoDialer Screen Capture 19

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AutoDialer ScriptMaker Program Sample Polling Template

In "pol4.ini" (10 Question poll - comment) Represented by an Icon of a Pad of paper with a pencil.

The call flow begins (aka Calling Business logic, the who, what, where, when, why and how of call progression) is setup to "Dial-Answer" first (to Dial to some record out of your database, get a live person answer). Represented by Icon of a Hand dialing the phone.

Then Statement 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Speaker.

Then Question 1 begins: The dialer plays a recorded message (click on these icons to import .WAV files into the call flow). Represented by Icon of a Telephone Keypad with a hand. Question 1 will be answered by the live person by choosing the 1 - 9 plus 0 (zero) keys of the telephone.

Subsequent Questions play (Questions 2 - 9) one after the other, answered by the live person by choosing the 1 - 9 plus 0 (zero) keys of the telephone. Represented by more Icons of a Telephone Keypad with a hand.

Then Question 10 - Hangup 1: The Live caller decides not to proceed, the system disconnects the call and hangs up. Hangup 1 represented by Icon of a telephone with the handset in the hangup position. Then Question 10 - Hangup 2: The Live caller decides not to proceed, the system disconnects the call and hangs up. Hangup 2 represented by Icon of a telephone with the handset in the hangup position. Call is ended. The dialer dials the next available record.

SpitFire® X AutoDialer Screen Capture 20

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AutoDialer JobMaker Program Schedule Campaigns

SpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" program Icon (on the desktop or in the start menu) outside of any AutoDialer application you are running, to launch the SpitFire®X Call Campaign scheduling program JobMaker. This example is showing the current date and time when we captured the screen shot. Your JobMaker will show the current date and time, when you start the program.

Along the left side of the window there are vertical tabs for: Daily (schedule daily campaigns), Weekly (Schedule Weekly Campaigns), Planner, Monthly, Yearly, ToDo (To Do List).

SpitFire® X AutoDialer Screen Capture 21

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AutoDialer JobMaker Program, Schedule Dialing Campaign, select day and time

SpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" on Wednesday June 25th 2008 at 10:00AM we are scheduling a Campaign to begin dialing. If your time you want to begin dialing is not shown use the scroll bar to find your desired time. Three and one half hours are displayed in the Daily Tab. A calendar of the month is on the right. Click the [<] to go back to previous months, Click the [>] to view months in the future.

SpitFire® X AutoDialer Screen Capture 22

AutoDialer JobMaker Program, Schedule Dialing Campaign, select day and time

SpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" on Wednesday June 25th 2008 at 10:00AM pops up a new window. Type in a description of the Campaign, set the start and end time, select the script (call business logic) use the folder icon to browse for the file, select the list to dial with (dialing phone numbers), select how the campaign starts (Auto start, ASAP as soon as possible, done (done recording). The "Job Type" Dial, Answer or Other. To view the image at full size click on the Graphic. To return here, Close the Window of the full size JobMaker schedule job popup screen capture.

SpitFire® X AutoDialer Screen Capture 23

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AutoDialer JobMaker Program, Scheduled Dialing Campaign, Blocked off June 25th

SpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" since the campaign's time was set from 10:00 AM to 3:15 PM the entire time has been blocked off. The vertical red line indicates a scheduled campaign.

SpitFire® X AutoDialer Screen Capture 24

AutoDialer JobMaker Program, Scheduled Dialing Campaign, Blocked off Week in June

SpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" here the campaign's weekly time was set from 10:00 AM to 3:15 PM the entire week has been blocked off. The vertical red line indicates a scheduled campaign from Wednesday thru Saturday. Scroll up and down to see additional days of the month

SpitFire® X AutoDialer Screen Capture 25

AutoDialer JobMaker Program, Scheduled Dialing Campaign, Entire Month

SpitFire®X AutoDialer click on the "SpitFire®X - JobMaker" here the campaign's weekly time was set from 10:00 AM to 3:15 PM the 25th, 26th, 27th and 28th have been blocked off. Click on the Vertical Monthly tab to view this months scheduled campaigns.

The red text indicates a scheduled campaign from Wednesday (25th) thru Saturday (28th). The weekends are designated in blue (non B2B dialing). The next month uses brown text starting on Tuesday July 1st.

Go back by a month clicking on the [<] back arrow, go forward by clicking on the [>] forward arrow. Each click moves an entire month or if you go to the year [<] back arrow and [>] forward arrow moves the calendar 12 months.

SpitFire® X AutoDialer Screen Capture 26

The ToDo tab is a summary of all the campaigns that are scheduled.

AutoDialer ReportMaker Program, Built in Campaign Reporting

SpitFire®X AutoDialer click on the "SpitFire®X -ReportMaker" here the campaign's "Last Time Calls" tab is selected. Click on the printer icon to print the report of the "001test" database dialing results. Click on the floppy to save the "001test" report to a .PDF.

Get Reports by date (dd/mm/yyyy) for:

• Last Time Called - All Results
• Last Time Called - Hits
• Last Time Called - Hot Leads (scored greater than >= 100)
• Last Time Called - Warm Leads (scored between 1 - 100)
• Last Time Called - Transfers (Calls transferred)
• Complete Last Time Called - Question Analysis - Hits

SpitFire® X AutoDialer Screen Capture 27

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AutoDialer ReportMaker Program, Printing Mailing Labels

SpitFire®X AutoDialer click on the "SpitFire®X -ReportMaker" here the campaign's "Labels" report tab is selected. Click on the printer icon to print the Label(s).

Output mailing Labels for:

• Complete List - 1x2 Labels (Avery 6160)
• Complete List - 2x4 Labels (Avery 6188)
• Hit List - 1x2 Labels (Avery 6160)
• Hit List - 2x4 Labels (Avery 6188)

SpitFire® X AutoDialer Screen Capture 28

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AutoDialer ReportMaker Program, Complete All Call Detail Report

SpitFire®X AutoDialer click on the "SpitFire®X -ReportMaker" here the campaign's "All Calls Detail " report tab is selected. Click on the printer icon to print the report. Click on the floppy to save report to a .PDF.

Output reports for:

• Complete All Call Detail
• Complete All Call Question Analysis - Hits

SpitFire® X AutoDialer Screen Capture 29

AutoDialer ReportMaker Program, Complete All Call Detail Report as .PDF sample

SpitFire®X AutoDialer click on the "SpitFire®X - ReportMaker" here the campaign's "Complete Call Detail " report output to a Adobe .PDF document.

This example shows just one record - yours will show what happened during the entire campaign and maybe several pages long.

SpitFire® X AutoDialer Screen Capture 30

Go to the top of the page [Top]. Schedule a Live demo to view this SpitFire Dialing system. CALL 800-859 -5924 or 972-267-3279. Contact OPC by clicking here.

AutoDialer e-AGENT Program, Transfer Messages anywhere in the World

SpitFire's e-AGENT Product is a revolutionary web based call transfer agent built from the ground up. Administrators will love the way they add and organize agents in this system. Agents will love the simplicity of "Searching" for customer record data.

Visit the e-AGENT page for more information [Click Here]. SpitFire e-AGENT is included in your award winning software suite. Schedule a Live demo to view this SpitFire Dialing system. CALL 800-859 -5924 or 972-267-3279. Contact OPC by clicking here.

***NOTE** on OPC Screenshot images: Any Similarity to Persons Living or Dead Is Purely Coincidental.