SpitFire® Monitoring System

Simply follow the easy step-by-step instructions below and you'll be up and running in no time.

Installation

1) Disconnect the MSI Cable from your existing break-out box and connect it to the AllenTel break-out box supplied with your SpitFire® unit

2) Connect the new RJ21X cable to the AllenTel break-out box and the SpitFire® Monitoring unit

3) Remove all Agent phone lines from your existing break-out box and connect them to the AllenTel break-out box

4) Connect the Supervisor's phone line to line 25 of the AllenTel break-out box

5) Connect the power adapter to the SpitFire® Monitoring unit and switch it on

6) Start the dialer, launch a campaign and check the system

Usage

1) To monitor an Agent's phone line, pick up the Supervisor's phone and dial
# (pound sign) plus the Agent's Line Code

2) If you want to join the conversation (3-way), press * (star)

3) To end the conversation, hang up